Tru by Hilton Jackson, MI

Photo gallery for Tru by Hilton Jackson, MI

Featured Image
Indoor pool
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
View from Room
Room Amenity

Overview of Tru by Hilton Jackson, MI

Tru by Hilton Jackson, MI

2.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
2401 Shirley Dr, Jackson, MI, 49202

Explore the area

  • AirportJackson, MI (JXN-Reynolds Field)6 min drive
  • Popular LocationCascade Falls9 min drive
  • Popular LocationElla Sharp Museum9 min drive
  • Popular LocationGrande Golf Club13 min drive

Choose dates to view prices

About this area

Jackson

Tru by Hilton Jackson, MI is located in Jackson. Michigan Theatre of Jackson and Ella Sharp Museum are cultural highlights, and some of the area's activities can be experienced at Keeley Park and Sandhill Crane Vineyards.

What's nearby

  • Cascade Falls - 9 min drive
  • Ella Sharp Museum - 9 min drive
  • Grande Golf Club - 13 min drive
  • Sandhill Crane Vineyards - 16 min drive
  • George E. Potter Center - 20 min drive

Getting around

  • Jackson Station - 9 min drive

Restaurants

  • Yen King — 10 min walk
  • Rooster's Coney Island — 3 min drive
  • Cracker Barrel — 4 min drive
  • Roxy Cafe — 4 min drive
  • Andy's Pizza — 5 min drive

About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. All 93 rooms offer conveniences like refrigerators and coffee makers, along with free WiFi, free wired Internet, and flat-screen TVs. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–9:00 AM
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 200 out of 329 reviews
5 - Excellent 61%
Rating 4 - Good. 85 out of 329 reviews
4 - Good 26%
Rating 3 - Okay. 22 out of 329 reviews
3 - Okay 7%
Rating 2 - Poor. 13 out of 329 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 329 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Floor was disgustingly dirt. Had to call for extra pillow and towels, which wasn’t an issue. Just thought it was strange that you get three pillows for two people in a king size bed. It wasn’t expensive and did the job. Was just a little disappointed.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, updated & kept up.
Stayed 2 nights in Aug 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Trip got canceled and no phone number to contact will never use Expedia again . I would like my money back
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,modern and updated facility . Met all of our needs.! Would definitely stay here again!
Stayed 1 night in Aug 2021

2/5 Poor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique for what was missing: no decorating... the room literally echoed. Nowhere to hang a dress. No useful desk space. No safe. Slippery tub, no bath mat. No counter space, no dressers, nowhere to place your things if you want them off the floor, except for a rack above the air conditioning unit. This property should be listed as minimalist at best. A business traveller could not work in that room. They try to make up for it by covering commonly used items with non-sequitor ramblings. Good luck if english is your second language or you don't want to read a novel to discern which wall tube contains the hand soap. Check in is 3. At 5:30, the room was still not ready. None if them were. Some people had been waiting since 4, well past the check in time. Check out is noon. However, they try to get you up and out by 9 am. No idea what they do between 9 am and 3 pm. My room was not clean, even with the late check-in. The floor was visibly dirty.
Stayed 1 night in Aug 2021