Alta Chalets

"We booked 2 rooms on my Amex Platinum card for a weekend that was considered in between seasons (very low capacity). We checked in the evening on a Friday. The rooms were fine (small bathroom but ok). It isn't too late for dinner so we headed down to eat. There was no one to greet us or to seat us at a table and after a few minutes we just sat down. Finally the server came and asked us to order right away as the kitchen would close soon (it was only 8:45). The manager showed up and said they would comp a desert as we weren't greeted upon arrival. Actually, I really didn't want desert, the glass of wine would be better but then ok. The staff not being around was a theme the whole weekend. The thing that bothered me the most was the day we checked out. I had a late flight and requested an extra hour to check out (even just one of the rooms). The receptionist Katy explained that 'No it was not possible'. The place was virtually empty. That's the last time I will stay at Black Rock Mountain Resort!"

"Good stay at the Hotel, but breakfast for a gluten intolerant person was not great."

"The staff was welcoming and the room was clean."

"Needs warmer hot water. Room was clean. Mattress was a little too hard. Good location. Close to down town. Outside was kind of dirty, broken class on sideway."

"Breakfast was great!"

"We loved the atmosphere and cleanliness of the property. Our room was beautiful and spacious and clean. The bed was very comfortable and I loved the deep bathtub. The staff was very friendly and helpful and professional. We loved our stay and we will be back!"

"We love this place however did have a few hiccups this time we stayed. The construction was a little hard to find parking etc. Our room had a couple issues that never got fixed and there was a faulty fire alarm going the whole night so we didn’t sleep very good. The pools are always a hit and the staff is very nice. Just those few issues or I would give it a better rating but we usually like the Homestead. "

"Great location. Enjoyed the room, the fitness center and the morning breakfast."

"Ambience is fantastic. Employees were friendly and helpful. Room was clean and updated."