“Unfortunately, our experience was disappointing. The guests next door were loud until around 5 AM, and although we called the front desk around 2:30 AM, the issue was not resolved. We also had a dispute regarding a cash payment for a late checkout that staff said was not in the system. The situation became stressful, and we left feeling frustrated. I hope the hotel improves its customer service and handling of guest concerns.”
“Unfortunately, our experience was disappointing. The guests next door were loud until around 5 AM, and although we called the front desk around 2:30 AM, the issue was not resolved. We also had a dispute regarding a cash payment for a late checkout that staff said was not in the system. The situation became stressful, and we left feeling frustrated. I hope the hotel improves its customer service and handling of guest concerns.”
Jay