1/5 Terrible
Verified traveler
1 Jun 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because I read the reviews and heard good things about this hotel. The services that I read about and saw on Four Seasons website are the services I thought I’d receive. Well let’s just say I’ve never had such a terrible experience at a hotel. I booked a terrace suite from May 28- May 31st. I was given a room on the fifth floor. The first night’s stay was bad because I was up all night from hearing a loud bang every hour or two from the wall that connects the room and bathroom. I called front desk around 6:30 am to inform them of the noises. They sent a guy up but he said that he didn’t hear anything out of place. After leaving the hotel for a few hours I returned and there was a noise complaint about our speaker that’s included in the room. A few minutes after that while in the restroom I heard a bang so loud that it scared me and I became worried so I asked to switch rooms. I was given a room on the 10th floor that didn’t have a terrace and I was ok with that. After returning to the hotel from a night out around 4:30 am I was laying in bed and all of a sudden I heard something that sounded like a waterfall. I couldn’t believe what I was seeing. Our ceiling had water just gushing out. We were in shock. Luckily I had a family member in the area because the hotel didn’t seem to care. I was told I’d receive a call at 7:00 am but end up having to call them at 8:12 because they didn’t care to call me.
Stayed 3 nights in May 2021