6/10 Okay
Rebecca
Traveled with family and small children, Traveled with family
Jul 25, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First off Hotel was nice and spacious. Rooms were big and bed was very comfortable. Location is reasonably close to the Battery, Truist park and the Mall. That being said...the service was not what it should be for the price you pay. Issues started from check in. We reserved 3 rooms for our 3 night stay. Two rooms were supposed to be adjoining. Request was sent to the hotel at time if booking and confirmation of request was confirmed by the hotel the week before check in. At check in I was told by Madison that they have adjoining rooms but " it doesnt work that way" Never got an explaination of what that meant. Was told we "pretty much" have rooms on the same floor and "pretty much" are next to each other and rooms will " pretty much" be ready by 4pm. We checked back at the desk at 4pm and we told by Oosha that rooms were not ready and it would be at least an hour or more. Oosha again stated there were not adjoining rooms available. The manager over heard the conversation and came over. He looked at the computer, clicked a few keys and voila there were 2 adjoining rooms and a third room right next to them AND they were available right now. Oosha just stumbled all over herself trying to justify telling me there were not adjoining rooms and trying to make us wait another hour or more. Kudos to this manager. However, we discovered in one room the phone did not work because we tried to call down for more blankets because the room was freezing and the thermostat wasn't working. So
Rebecca
Stayed 3 nights in Jul 2024