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"Difficult to find, once we actually found, staff were not warm and welcoming, rather robotic, not rude just very stiff. Otherwise, clean, very close to airport and would stay again. "

"polite and helpful staff. Hannah at the front desk is great. everyone is friendly. "

"Excellent staff. Very helpful and knowledgeable. I sent my clothes to be cleaned via the hotel. It was very nice to see my clothes hung up in my room when I returned at the end of the day. There was a tall kid (I didn't get his name) with curly hair who was very helpful when I had questions about my day trip to Canberra (he said his brother lived there). Please pass along my thanks for all of his help."

"A fave for a quick Melbourne getaway "

"I stayed here for 6 nights in March with my sister. I cannot fault the hotel. It is beautiful, in a fantastic position ( although be prepared for steep slopes and lots of steps if walking). So close to main attractions. We had an opera room and the view was stunning. Lovely big room with lots of amenities. The staff were all so professional and friendly ( especially the lady who stood in the foyer all day!). I would definitely stay again and highly recommend "

"Thus hotel is perfect. Great location. Great decor and vibe. All in a very nice condition. We loved being there. Rooms were comfortable and the bed and bedding top quality. We slept like babies 😎 Highly recommended. "

"The room could have used some attention re: cleaning. The smell of must was strong. The split system was very noisy and unpleasant to run if anyone wanted to have a conversation without yelling. The tv’s internet didn’t work and when I reported it was told they were trying to fix it, but when I checked in again they said it was a system issue… it never was resolved which put a damper on our rainy evenings ability to watch a Netflix movie. The pools chemical was STRONG, eyes were burning even with all of us using goggles, our skin/hair smelled like chlorine after two showers! Buffet breakfast was good and worth the extra costs. "

"First time staying here will definitely be back service was amazing. Our fight got cancelled we ask for a later check out they managed to do that for us so much appreciate it. Thankyou so much for a amazing stay…☺️殺🙏"

"The hotel is lovely. Traditional and well equipped. The only reason it’s not a 5* review is a couple of areas that fell short. In the gym, not all of the equipment is working which means access is difficult at busy times. We only ate in the hotel for breakfast on the day we checked out and were greeted with a confused look when explaining we don’t want the buffet but instead wanted to order from the à la carte menu. The food took a while to come (which we were advised) but when it did, sausages were lukewarm and I wouldn’t be surprised if they came from the buffet. This wasn’t in keeping with the high quality experienced in the rest of the stay. Location is fantastic and the free travel around the city meant we got to see so much. "