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"We arrived at the hotel about 6 pm. The doors were locked and we had to call the hotel to learn that we should have received a communication from someone about the codes needed to enter the premises and room. When I reserved the room, I was never given any indication that this would be a "self-serve" check in process with no human intervention. The room was comfortable, clean and lovely. But we were disappointed in the television. No network or local stations, just the low-cost streaming options. Next time we will spend the extra $20 to stay at a name brand hotel like we usually do so that we can enjoy the level of service that we are accustomed to. "

"The breakfast menu was fresh and staff all around to help with whatever you needed. Same with the rooms, we were there for an extended weekend, and everything was at our fingertips, if we needed something more, we just had to ask. Didn't need to leave the property for a good time, but just had to explore downtown Galena."

"The staff was exceedingly kind, polite and accommodating. The location of the hotel is excellent, within easy distance of many points of interest and good dining."

"Room was great and clean. The downside was parking. If you like your vehicle next to your room, ask for a room away from the next door bar. We stayed 3 nights and each night could not park anywhere near our room because of the people visiting the bar. We ended up moving our vehicle outside our door around 10-11 pm every night when they left the bar. Other than that, staff was great, breakfast was good and the room was great for the price. Would stay again if in the area and it's pretty close to most attractions in the town. "

"Very nice hotel, rooms were good and the pool area was great!"

"Hot tub was cold, hot water in rooms was like warm at best"

"Pool is closed, Cracked and taped window, screens tore, Room was ok"

"Clean busy place. Kids loved the waterpark. Will definitely be back."

"Everything was wonderful and I would highly recommend"