“The hotel itself was decent: clean, comfortable, good location. But the pool was out of service the entire stay, and that’s where things went downhill, not because of the hotel, but because of Expedia.
I contacted Expedia three separate times about the issue and got nowhere. No resolution, no compensation, no real acknowledgment of the problem, just being passed along each time with nothing to show for it. If you’re going to sell a booking based on amenities like a pool, you need a process for……
“The hotel itself was decent: clean, comfortable, good location. But the pool was out of service the entire stay, and that’s where things went downhill, not because of the hotel, but because of Expedia.
I contacted Expedia three separate times about the issue and got nowhere. No resolution, no compensation, no real acknowledgment of the problem, just being passed along each time with nothing to show for it. If you’re going to sell a booking based on amenities like a pool, you need a process for……
Maninder