Nice hotel, but issue with check in
Posted Sep 15, 2016
Booked 2 superior rooms with Expedia, but on check in there was only one room available and it wasn't a superior, the hotel believed that Expedia only booked one room, although I had the proof of booking. They swapped the available room from a double to a twin and suggested I share with my work colleague! This clearly wasn't acceptable to us, so they looked for other accommodation in the area, but everywhere was fully booked. We eventually agreed to take the one available room and another room that was about to undergo maintenance to the shower, and did not have any water to the room (although in the end, there was water to the room).
We were offered compensation, which was satisfactory, but money wasn't the real issue here at all.
We were looked after by the Receptionist and I presume an Assistant Manager (who kept having to leave us to serve in the restaurant). Both these ladies were very nice and a credit to the hotel. They kept referring to the Manager (Marius?), but he was too busy also serving food and did not come to speak to us once, even though he passed us many times in the reception area. I think this was incredibly rude and very disappointing.
The whole episode took over 30 minutes to resolve.