“Unfortunately we could not stay as the front desk did not know how to execute an offline credit card transaction and thus we weren't able to check in and had to leave.”
“The grounds are beautiful but the entire facility is not maintained at all . Not one aspect of this place has any modern amenities . We can excuse poor WiFi and weather related problems , but from staff to its so called all inclusive package . Assistance or food was non existent . The rooms are seriously antiquated , besides breakfast no other services exist . The communal areas have no fans and it’s serious mosquitos attacking . The fixtures are outdated , the bath soap was in some mini bottles……
“The stay at this hotel was mixed. The wait for our room was pretty long. I'm used to staying at the comfort inn in other parts of the world and the service is always efficient but in this case we waited like 2 plus hours for the room. Then their was a leak from the air conditioning and there was water all over the floor. I asked the front desk for a discount because of the inconvenience I was told no discount.
On the flip side the shuttle service to the beach and the airport was efficient. ……
“The owner/manager of this property was very welcoming and understanding of our situation and did everything he could to facilitate us on short notice. The pool in the property overlooks a slight hill so it makes for a nice touch. We felt very safe and the place is in a very quiet and serene area. We definitely look forward to staying here again once we are in Tobago. ”
“We had a fantastic experience here. The staff was warm and welcoming from the moment we checked in, making us feel right at home. Our room was spotlessly clean, incredibly comfortable. The breakfast was a highlight every morning.”