Bluff Fort Tours

I honestly don’t know what to say. All of the positive reviews are true, but the customer service here was above and beyond. We showed up at 11:55PM after a stressful heavy rain for several hours which delayed us getting in. When I showed up, nobody was available, but they had a number to call ( I hadn’t called to check in early, as I should have done ). I called and got a hold of Deedee. She couldn’t find my reservation, and after a few minutes, my wife noticed I had booked the room for the following week! Deedee was literally the most helpful person ever, met up with us in ~20 minutes, got us a room, and wouldn’t accept any additional payments for my errors or her time to come help us out. She made it so simple and was able to make the reservation work on her end without needing to rebook or anything. Honestly, she turned my mistake into one of our best hotel/motel experiences and really saved the day. The place was clean, nice, and solid breakfast options for the price we paid. The value here if you’re not looking for something super fancy, but still nice and updated with good vibe will be very hard to beat. I will absolutely be looking to stay here again next time we pass through to visit Mesa Verde. Thanks so much to Deedee for saving some of my pride, dignity, and maybe my marriage, lol 😂