7.6/10 Good! (1,002 reviews)
Got to property around 11pm to check in, were told by desk staff our reservation was canceled the month before by them and that the called me about it, (my credit card was hacked and I was issued a new one which when they ran the card few weeks before our arrival it was declined, I had booked thru expedia and choseto pay on arrival). Was informed that they were sold out, the hotel never called me, I asked when did they call and which number was called, they said our notes say sept 17 we called, she further looked into record and said there was no number on file, then how did you call, you didn't, and you didn't email or notify expedia either as I produce pre arrival email from 2 days before from expedia telling me to get ready for my stay. I reached out to expedia who confirmed hotel never reached out to them. I booked this stay last April for stay on Oct 2-3. Totally inconvenienced us as we drove 4 hours and had no hotel for the weekend. It seems that they canceled rooms to charge a higher rate for new reservations for that busy weekend.
Reviewed on Oct 8, 2026
