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“Travelers should beware that Otsego Resort's front desk closes early, like 5 pm, even in the summer. I and my family were arriving late, so I called ahead, before 5 pm, to let them know of my late arrival. I had to leave a message, and no one called me back. When we arrived a little before 10 pm the doors were locked and the lights off. We had to find accomodations elsewhere. When I called the next day, the attendant at the front desk apologized profusely and promised to give me a refund. ……

“We were really looking forward to our stay, but unfortunately it was a huge disappointment. The hotel looked nothing like the photos online. The room was extremely outdated, had a strong musty smell as soon as we walked in, and there were bugs in the room, which made it feel unclean and poorly maintained. The odor never went away during our stay and made the room very unpleasant. The resort itself was also not what we expected. The pool area was in poor condition, with tiles coming off in……