Buck Meadows Vacations from $286

There are ants everywhere, heater not working, no bedding sheets for the sofa bed. Have to go to front desk to ask for the sheets. Only one roll of toilet tissue in bathroom, no facial tissue, the floor is sticky and carpet appear not vacuum at all.

Room was spotless despite rainy weather- twice daily house keeping and it always smelled like yummy lavender. The staff is absolutely superb. Every staff member I encountered remembered us by name and was absolutely courteous, knowledgeable and lovely!

The room was excellent, and staff was courteous. I have two complaints, however. I had prepaid the reservation. When I arrived, they took a further deposit of $400 against my card for "incidentals." When I checked out the next day, they took a separate charge for incidentals (valet and wifi use), and failed to credit back the full $400, instead keeping a charge of $180.30. 5 days ago I spoke to them, they admitted the $180.30 was an error, and it would be credited back. As of today, 5 days later, they hadn't done so. I called again and was promised that they would credit it back today. My second complaint is that although they have a parking lot, use of the valet is mandatory. I wasn't expecting that, and didn't appreciate the over $50 charge for the valet.

Location very convenient but everything else was not as you expected for a Hilton.

Unique experience of staying on a ship, like being transported to the 19th century.