9.4/10 Exceptional! (5,555 reviews)
Beautiful facility and great location. Desk clerk at check-in wasn’t friendly, nor thorough in explanations. Same clerk at checkout promised an emailed receipt. Nada.
Their service is reliant on using their RIU app. When arriving tired with a busy agenda, I don’t want to have to get familiar with their app.
I’ve since discovered that my credit card charges are bill off by $107, in loosely described charges that didn’t match up with Hotels.com’s Receipt.
Difficult to get through to someone at the hotel, since arriving home, to explain the unexpected charges.
OK, RIU, you win, I’m tired of chasing. However, you’re scratched from any of my future business system-wide, despite an otherwise great facility in Chicago.
Reviewed on Nov 14, 2026
