Calistoga Hot Springs Tours

holiday inn trying to play dress up. The property is clean and looks good, amenities are nice. But this hotel is facing a lot of the problems that still plague the hospitality industry as a whole even almost seven years post pandemic: lack of staff. There is hardly anyone to ask questions of, line to check in was literally 30 people, for my one king bed room (lowest) that totaled over 900 dollars a night. No one to help you take your bag up the steps (how is this ada compliant?) it’s just that this is the service I’d expect from a holiday inn, not someplace I spent almost 1k on for a special night. Everything takes forever- check in, they literally told us they didn’t have enough menus and to “ask the woman napping at the pool!” “it’s okay, I let her know she needs to share her menu.” So they expected me to wake up someone sleeping outside in a chaise Lounge or just take her menu, then wait another 30 minutes for the 2 servers serving all guests to take order and then of course server thinks he can remember so doesn’t write it down (like a high end place) but forgets half the order. So I’ll call this place a holiday inn trying to play dress up. At least with middle of the road hotels I think to myself “I’m getting what I expected for the price I paid.” Here, I ended up feeling annoyed that I’m not getting th service I paid for.