Candlers Station Tours

As a Marriott Bonvoy member, I've stayed at many Courtyard hotels over the years and have always enjoyed my stays, which is why this visit was disappointing. The receptionist on duty was outstanding—friendly, professional, and the check-in process was flawless. She deserves 5 stars. Unfortunately, my request for a room with a balcony was not honored. We also had a toilet issue, and after calling the front desk four times with no answer, I had to go downstairs. The receptionist explained she hadn't heard the phone and that there was no maintenance staff available, so she handled it herself. The Wi-Fi didn't work, and the room could have used a much deeper cleaning. It felt like it received only a quick turnover rather than a detailed clean. This doesn't seem like a staff issue, but more of a management and staffing issue. Great customer service at the front desk, but the room itself did not meet the standard I've come to expect from Courtyard.

Harmony Hill was a great place to spend a quiet night after exploring the area. It was very clean, and the hosts Mary and Bill were kind and attentive. Breakfast was abundant and well prepared, and my husband's dietary needs were well attended to. We enjoyed!