We reserved a room with ensuite containing deep soaking bath and separate shower, this was not the case. We had a shower over the bath with a brick floor, which was not clean. No change of towels in 4 days stay. Room details, as advertised, were incorrect as no coffee or tea maker, no fridge, no tv. Room not too clean, very dusty. There was no restaurant service, only breakfast. We were offered another room on 3rd floor within the roof with small windows on arrival, but we dismissed this as it looked very dark and dusty. Swimming pool and gardens were totally neglected. Villa had lots of lovely furniture, paintings, but appeared to be neglected like the gardens. The owners ran a cookery school but we felt like second class citizens as they were very involved with the school. My husband has asthma and the dust and mould upset his breathing. We have booked many rooms with hotels.com and relied on the description, which was totally incorrect, maybe hotels should check. We really had a problem trying to find the address as we were given the area in the information, not the village.
