Carrollton Chalets

"Breakfast was good. The room was clean, the staff was friendly, and the air conditioning worked well."

"The room was dirty, run down and the window was cracked and tapped up"

"First sight of our room, loved the space. Huge room. Then from dinged up door, to room stayed hot even with air on 63, we took a fan still couldn't cool the room off. Thermostat on wall was broke off, front desk came and tried fixing it. Was reading 81 in the room. Shower head looks like it has been on for decades. Cleaning staff needs to put effort to making sure hair from prior quest are cleared from bathroom. Now to pool area gross water didn't feel clean at all windows wide opened. Hottub didn't work at all. Told the last at the desk it wasn't working she said it was because it was over worked and sometimes does that so at 6am on Saturday we went tried again still didn't work. Very upsetting. Teenagers took over the pool couldn't let our 6 year old swim, they was jumping screaming running and staff member can't in and said nothing, no towels to dry off with in pool area. Drains has big clumps of hair in them. Then we talk breakfast still never will completely understand why if a hotel is at full capacity that only one staff member working breakfast, she couldn't keep up, both days I had to ask her to refill eggs, juice, that pancake machine was not working correctly. Over all I would not stay at this location again. Front desk staff was AMAZING. Very friendly helpful and easy to talk to. The hotel lacked charm. Parking lot is a little small. "

"Unfortunately I was in a anxious state when I made reservations and actually meant to book for April 13-14, and did not stay there on the 6-7. I was charged… I get it but I like the hotel and rebooked for the 13-14. I would love to get some of my money back for the incorrectly booked dates. Thanks ."

"Breakfast was not so great. Coffee was awful. It was very loud during the night. Not the hotel’s fault but very annoying. The room was fine - clean and the bed was comfortable."

"Everything was great except i reserved and paid for a king bed room. To only recieve a double bed room. Hotel staff said it was cause i booked thru a thrid party "expedia." Main reason i chose hyatt was due to the room layout."

"My family and I visited the Ark. This hotel was 10 minutes away from it. The beds were comfortable, and as soon as you walked in, the hotel smelled really good. The breakfast was also very good."

"The bar and breakfast were both amazing. Will definitely stay here again!!"

"The casino itself was ok but could use some updates but was fine. The room was not the best at all the floors had multiple stains and we had a toilet issue that the staff handled right away. Bed was comfortable though"