“Front desk staff was not helpful. We attempted to check in for a two-night/two-room stay. She looked at her computer screen, told me we only had one room booked (Which was incorrect), then told us the hotel was completely "sold out" for the night. When asked for a refund or cancelation, she refused. I will be taking this up with upper management/ownership. This is horrible and I do NOT recommend anyone wasting their time or money on this establishment. .”