“There were no slippers provided as stated in room description, although we requested for it the next day, the hotel did not even have a pair of slipper available, which was a bit disappointing.
A bit of construction work is in progress outside of our terrace room.
Overall the hotel is new and beautiful, the staff also welcomed us with a a bottle of wine and dessert for our honeymoon celebration.”
“The staff were friendly and helpful, but the overall cleanliness and maintenance of the hotel fall short of what you’d expect at this price point.
I found the bedsheet dirty with several yellow marks (possibly from an iron), and the duvet had noticeable red stains resembling blood. These made the room feel unhygienic.
The basement games area was also poorly maintained. The pool table was missing the black ball, and only one pool cue was usable, the rest were broken.
To make matters worse,……
“Location was convenient. The toilet seats were not so clean. The front desk lady with short hair and glasses was not very helpful. For the two mornings that I went to the office for assistance, she was on phone. One time I was there waiting for 3 mins and she simply carried on her conversation with the person on phone about her other friend. I thought she could have been more responsive and helpful. ”
“Receptionists were not very friendly, but the apartment was good in all equipments and clean. The tram station is just 3mins walk distance. If you just travel with partner, it’s a good choice to stay here.”