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"Everyone was really courteous from the front of the house to the housekeepers. Had a wonderful time staying there."

"Excellent stay in Merida. Breakfast buffet was delicious "

"Hotel was very well lcosted but amenities not that nice, the rooftop was woth garbage over the floor, the breakfast as just a messy place to be, and the option were very limited. For the price you can get better hotels around."

"Wonderful experience!! Can’t say enough good things about the staff! The rooms could use some updating, but the staff totally made up for it, Guillermo, in particular. I had the misfortune of breaking my leg near the end of our trip, and not only did Guillermo actually help my husband carry me to our room, but the staff brought us some crutches, a shower seat, and a cooler full of ice. Later, my husband went down and ordered our dinner from the kitchen, and they offered to bring it to our room. Even before that happened we were very impressed. The breakfast was very good with tables set by the pool in a covered patio. Bed was very comfortable. Great location near Plaza Grande which has a very warm family-oriented vibe. Very highly recommend!"

"Breakfast options are good over charge if your a foreigner. Dinner good options and fresh. "

"Clean hotel. Beautiful. Nice staff"

"Great location!"

"Everything was near by, the hotel was pretty clean the only downside was the parking "

"Some basic maintenance would be nice. Our towels were very worn and no longer vibrantly white. "