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Hilton Cleveland Downtown

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Primary image
Indoor pool
Living area | LCD TV, pay movies
Living area | LCD TV, pay movies
Deluxe Suite, 1 King Bed | View from room

Overview of Hilton Cleveland Downtown

Hilton Cleveland Downtown

4-star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
100 Lakeside Ave East, Cleveland, OH, 44114

Explore the area

  • Popular LocationFirstEnergy Stadium7 min walk
  • Popular LocationRock and Roll Hall of Fame11 min walk
  • Popular LocationProgressive Field19 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Room options

About this area

Cleveland

Located in Downtown Cleveland neighborhood, Hilton Cleveland Downtown is connected to the convention center. Cuyahoga Valley National Park and Lake Erie reflect the area's natural beauty and area attractions include Rock and Roll Hall of Fame and Cleveland Arcade. Looking to enjoy an event or a game while in town? See what's going on at FirstEnergy Stadium, or consider a night out at Jacobs Pavilion at Nautica. Guests love the hotel's central location.

What's nearby

  • Huntington Convention Center of Cleveland - 2 min walk
  • Cleveland Public Auditorium - 3 min walk
  • FirstEnergy Stadium - 7 min walk
  • Rock and Roll Hall of Fame - 11 min walk
  • Progressive Field - 19 min walk

Getting around

  • Tower City-Public Square Station - 12 min walk
  • Cleveland Station - 13 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Karl's Inn of the Barristers - 4 min walk
  • Barley House - 6 min walk
  • Blue Point Grille - 7 min walk
  • Bar Louie - 7 min walk
  • Winking Lizard - 7 min walk

About this property

Hilton Cleveland Downtown

4-star hotel in the heart of Downtown Cleveland, rejuvenated in 2016
Close to Rock and Roll Hall of Fame, Hilton Cleveland Downtown provides a coffee shop/cafe, a garden, and 2 bars. The onsite restaurant, The Burnham Restaurant, features American cuisine. In addition to a 24-hour gym and a 24-hour business center, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and luggage storage
  • Wedding services, 18 meeting rooms, and an elevator
  • A 24-hour front desk, a gift shop, and a reception hall
  • Guest reviews give top marks for the central location
Room features
All 600 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

Bosnian, English, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Self parking on site (USD 32 per day; includes in/out privileges)
  • Valet parking on site (USD 42 per day)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 21.00 for adults and USD 21 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • The Burnham Restaurant
  • Bar 32
  • Eliot's Bar

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (48984 square feet)
  • Meeting rooms - 18

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Phone accessibility kit
  • Pool hoist on site
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

More properties to consider

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 21.00 for adults and USD 21 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 32 per day (in/out privileges)
  • Valet parking fee: USD 42 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Cleveland Downtown Hotel
Hilton Cleveland Downtown
Hilton Cleveland
Hilton Cleveland Cleveland
Hilton Cleveland Downtown Hotel
Hilton Cleveland Downtown Cleveland
Hilton Cleveland Downtown Hotel Cleveland

Frequently asked questions

Does Hilton Cleveland Downtown have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Cleveland Downtown?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at Hilton Cleveland Downtown on Oct 23, 2022 start from $186.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cleveland Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Cleveland Downtown?

Self parking is available for USD 32 per day. Valet parking is available for USD 42 per day.

What time is check-in at Hilton Cleveland Downtown?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hilton Cleveland Downtown?

Check-out is at 11 AM.

Where is Hilton Cleveland Downtown located?

Located in Downtown Cleveland, this hotel is within a 15-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. FirstEnergy Stadium and Progressive Field are also within 2 mi (3 km). Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 13 minutes.

Can I cancel my reservation for free at Hilton Cleveland Downtown and receive a full refund?

Yes, Hilton Cleveland Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Cleveland Downtown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 727 out of 1002 reviews
5 - Excellent 73%
Rating 4 - Good. 172 out of 1002 reviews
4 - Good 17%
Rating 3 - Okay. 62 out of 1002 reviews
3 - Okay 6%
Rating 2 - Poor. 22 out of 1002 reviews
2 - Poor 2%
Rating 1 - Terrible. 19 out of 1002 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.5/5

Eco-friendliness

2/5 Poor

Cynthia
Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Overall the hotel was ok. Service and restaurants were terrible. Not accommodating and rarely open. Would not offer room service.
Stayed 4 nights in Sep 2022

5/5 Excellent

Philippe, Gatineau
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a perfect hotel. Clean, looks brand new, well located, great food and drink options, nice indoor pool and 2 minutes away from the Browns stadium and Rock’n’roll HOF. But the main highlight is the roof top bar called « Bar 32 ». That place was incredible and we went every single day during our stay. It was very lively. The only small complaint I would make is about the brunch at the Burnham. It was basically a normal breakfast you would get in any 2-3 stars hotel, but for 30$ us per person. Having said that, I really enjoyed this hotel and I intend to come back quite often. It seems like it’s the place to be in Cleveland.
Stayed 3 nights in Sep 2022

5/5 Excellent

Ronald
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Sep 2022

4/5 Good

Rebekah
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service in all areas
Stayed 1 night in Sep 2022

5/5 Excellent

Jennifer
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room so much we extended our stay 2 more days. Definitely coming back. Booked here for baseball game
Stayed 2 nights in Aug 2022

5/5 Excellent

Michael
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property that is convenient to most of Cleveland's downtown sights. Our room was immaculate with fantastic views of the lake. Every dining option was above and beyond expectations, both for room service and at hotel restaurants. The hotel staff was friendly and helpful, and they anticipated our every need. It was an exceptional stay.
Stayed 1 night in Aug 2022

2/5 Poor

Krystle, Lakewood
Liked: Amenities, property conditions & facilities
The check in progress was terrible. I was getting married and carrying a huge wedding dress. No one offered to help. On top of that, my room wasn’t ready. They woman said “do you understand what I am saying to you” as though I had a problem comprehending English. She said “well I could hold your stuff” but sent me on my way saying I would be called when then room was ready. I called the front desk and another woman said she give me someone else’s room since they were not on site yet. After that, things were a little better. The suite was not as clean as one would think. There were stains on the couch and in the bathroom. The staff at the store and in the bar were great. I asked for housekeeping on my final night’s stay because it was my wedding night. I wanted to come back to a clean room. I even confirmed with a message in the app. After the wedding, my husband and I came back to a room that had not been serviced.
Stayed 3 nights in Jul 2022

4/5 Good

Jeff
Traveled with partner
Liked: Cleanliness, staff & service
Great location. Staff was friendly.
Stayed 1 night in Jul 2022

5/5 Excellent

James
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top bar is excellent for food and drinks
Stayed 1 night in Jul 2022

3/5 Okay

Kaya
Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I decided to stay here because I was attending a 2 day symposium that was hosted in this hotel. Initially my stay started off well. Check in was a smooth process and the staff were polite. The 1st evening I ordered in room dining, the pasta that I had was very bland but since majority of the food businesses around there close at 6pm, I had no other option. I got a text from the front desk manager asking if I’d like to become a Hilton honors member, I agreed & the registration process easy through text. The second day I attended a symposium in the meeting rooms. It’s odd that the wifi code that you get doesn’t work in the meeting rooms. For lunch, I ordered a chicken quesadilla from the Elliot bar, that was also bland and the chicken was still pink, I sent it back and ordered a Cesar salad, it was okay. I got back to my room to send a few emails out and noticed gnats flying around. I received a text from the front desk asking about my first night, and I told them about the gnats and food experience. Even though they were polite and followed up, they really didn’t address any of my concerns. My 3rd day, I wake up to use the fitness center, I loved their equipment. But when I got back to the room my shower water ran cold. After running it for about 20 minutes, I contacted the front desk. They told me they would call me back after contacting the engineers and never did. I had to take a cold shower. Last day check out was smooth but nothing was done abt my experience.
Stayed 3 nights in Jul 2022