克里夫兰旅游套票 | 克里夫兰机票+酒店优惠低至 4 折

The facility smelled. Floors were absolutely filthy. Front desk personnel were completely disingenuous. Ice machines out of order. Bedding smelled liked stale cigarette 🚬 smoke. Hallways reeked of weed. Upholstered furniture stank and had visible stains. We were given the wrong room key and walked in on a couple having sex. Pool was closed but it was not disclosed when booking. Grandsons feet were black on the bottom after only a few minutes walking around in the room. We have pictures to support these claims. I’ve never stayed in a place so nasty and paid for it.

Loved the room and decor of entire hotel. Appreciate having restaurant on the grounds. It is a cozy, classy place to stay.

Worst staff I have ever encountered, smelly room and nothing positive I can say to balance this out. Sorry but I will never stay here again and struggle to imagine staying at another four points property - it was that bad!

Nice property. Built-in 1918 as a furniture factory. Converted to offices, then to apartments, then to hotel rooms. Had a hassle with the electronic key. A QR code for the parking lot did not work. Would not return unless they got new mattresses, which were in very poor shape.