Concord Pavilion Tours

Great place great price

Staff was very friendly and accommodating. My room was a little warm so I asked to be moved. I was told that the AC actually turns off after no motion or activity in the room. Not sure how true that is. But it was unusually humid and sticky in the room. I did not get a good nights rest for the three nights I was there. The property itself is a little outdated, but that I’m sure leads to the charm. I do feel like pictures online should reflect the true character of the hotel. I don’t believe there was enough picture. Had I seen more, I probably would not have chosen this hotel. Smelled a little old as well. I’m sure someone else would love it, but it was not for me.

The property is conveniently located just a short walk from Union Square, making it a great base for exploring the area. Unfortunately, the hotel itself feels quite dated, and the rooms show significant signs of wear. The room was a decent size, but it was overcrowded with furniture, making it feel cramped and limiting mobility. Removing some of the unnecessary furniture and mounting the TV on the wall would make the space feel much more open and functional. One notable inconvenience is that the property does not provide ice machines. Guests must walk down the street to Jack in the Box if they need ice, which is unexpected for a hotel. Upon arrival, our room had trash left behind by the previous guest, and the towels were damp. After we notified the front desk, the staff promptly addressed the issue by moving us to another room, which we appreciated. While the location is excellent and the staff was responsive, the property's age and overall condition detract from the experience. The hotel would benefit from renovations and updates to better meet guests' expectations.