Crochu Beach Tours

Disappointing Experience at Royalton Grenada Unfortunately, our experience at Royalton Grenada was far below expectations. While the rooms were aesthetically pleasing, the overall resort experience left much to be desired. One thing to keep in mind is that depending on your room location, prepare for a fairly long walk to reach the dining areas. Additionally, the beach had a significant amount of seaweed during our visit, which took away from the overall beach experience. The biggest disappointment, however, was the customer service. Service throughout the resort was consistently poor. On one occasion, we arrived at the buffet and waited nearly 10 minutes just to be seated, despite the dining area being practically empty. The food was cold approximately 95% of the time, even when we made an effort to arrive right when the buffet opened. To make matters worse, drinks regularly took close to 15 minutes to arrive at our table. The two highlights of our stay were the coffee shop and the poolside bar. The employees at both locations were friendly, attentive, and genuinely helpful. Unfortunately, that level of service was not reflected throughout the rest of the resort. Overall, the hotel gave the impression of being understaffed, and it showed in the quality of service and dining experience. While the rooms were beautiful, attractive accommodations alone are not enough to make up for poor customer service, cold food, and long wait times. We came to Grenada looking forward to