"This property need a lot of work done before I dare revisit it, I’ve been lied to by the staff, the taxi service scammed us every step of the way, different prices on everything, not worth going out there until they improve the service of their staff and the situation with their rooms, the room was subpar it wasn’t like exactly comfy, the room ac was buggy and the bathroom had a terrible stench/smell to it, the entire time we were there the pool was closed and the Landry was open then closed...
"This property need a lot of work done before I dare revisit it, I’ve been lied to by the staff, the taxi service scammed us every step of the way, different prices on everything, not worth going out there until they improve the service of their staff and the situation with their rooms, the room was subpar it wasn’t like exactly comfy, the room ac was buggy and the bathroom had a terrible stench/smell to it, the entire time we were there the pool was closed and the Landry was open then closed...
"Hotel room was very dirty and small. There were also a lot of mosquitoes and the AC unit didn't work very well, so I was bit even before we were able to settle in. Consequently, we ended up not staying at this hotel. Probably won't be booking there again nor via Travelocity again, unfortunately. There should be more accurate and updated information regarding this venue on Travelocity.com so customers can make a better informed decision on reservation, considering this was a non-refundable...
"Hotel room was very dirty and small. There were also a lot of mosquitoes and the AC unit didn't work very well, so I was bit even before we were able to settle in. Consequently, we ended up not staying at this hotel. Probably won't be booking there again nor via Travelocity again, unfortunately. There should be more accurate and updated information regarding this venue on Travelocity.com so customers can make a better informed decision on reservation, considering this was a non-refundable...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.
I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.
This is my first rating for my fourth stay at The Heritage Manila. I find it to be exceptional at cleanliness, dining experience, and amenities provided.
I would like to take this opportunity to express my gratitude to Ms. Jette at the reception counter. She compassionately listened as i communicated my issue, and she offered a solution. Sheer professionalism. Thank you greatly, Ms. Jette.
Of the many hotels i have stayed while in Manila, The Heritage has the best security, housekeeping, and...
This is my first rating for my fourth stay at The Heritage Manila. I find it to be exceptional at cleanliness, dining experience, and amenities provided.
I would like to take this opportunity to express my gratitude to Ms. Jette at the reception counter. She compassionately listened as i communicated my issue, and she offered a solution. Sheer professionalism. Thank you greatly, Ms. Jette.
Of the many hotels i have stayed while in Manila, The Heritage has the best security, housekeeping, and...
Christine
Reviewed October 26, 2024Reviewed October 26, 2024
The staff is amazing here and they go above and beyond. I had an incident which stepped on a rusty clothes hanger in the street on the way back to the hotel and the police contacted the staff here (Esmeralda) and they responded right away sending their RN and having their EMS take me to the local hospital(5mins away). Their chefs also made us a special departing treat when they were notified in convo that we were leaving (Dom and Rizki). Amazing!! Rooms are spacious and kept clean with...
The staff is amazing here and they go above and beyond. I had an incident which stepped on a rusty clothes hanger in the street on the way back to the hotel and the police contacted the staff here (Esmeralda) and they responded right away sending their RN and having their EMS take me to the local hospital(5mins away). Their chefs also made us a special departing treat when they were notified in convo that we were leaving (Dom and Rizki). Amazing!! Rooms are spacious and kept clean with...
Hotel staff was fantastic! Professional! The restaurant staff weee great specially From Mezzanine lounge Jericson. He was veey helpfull managing and organizing our large party dinner. Kudos to Jericson!!!
Hotel staff was fantastic! Professional! The restaurant staff weee great specially From Mezzanine lounge Jericson. He was veey helpfull managing and organizing our large party dinner. Kudos to Jericson!!!
Great stay, very friendly staff to assist, quiet and clean room, out of 3 stays there had only one issue with linen that was quickly resolved. The Breakfast had a decent selection and everything taste good. Amenities were fine. Large swimming pool.
Great stay, very friendly staff to assist, quiet and clean room, out of 3 stays there had only one issue with linen that was quickly resolved. The Breakfast had a decent selection and everything taste good. Amenities were fine. Large swimming pool.
Excellent customer service and nice rooms. Hotel is beautiful. Fantastic breakfast buffet with live music and close proximity to Greenbelt 5. Will definitely be back to this hotel!
Excellent customer service and nice rooms. Hotel is beautiful. Fantastic breakfast buffet with live music and close proximity to Greenbelt 5. Will definitely be back to this hotel!
Lobby was fully staffed with about 20 people urgently waiting to assist you with your needs. Room was very large and nice. A welcome plate with artisan chocolates and mini pastries where ready for me to enjoy on my coffee table. I would highly recommend you stay at this hotel on your visit in Manilla. A++++
Lobby was fully staffed with about 20 people urgently waiting to assist you with your needs. Room was very large and nice. A welcome plate with artisan chocolates and mini pastries where ready for me to enjoy on my coffee table. I would highly recommend you stay at this hotel on your visit in Manilla. A++++
Elegant setting specially the lobby bar with live entertainment... good selection of buffet and good tasting food,very attentive staff good location walking distance to mall... free shuttle to the mall highly recommended we enjoyed our stay and definitely will return again when visiting Philippine
Elegant setting specially the lobby bar with live entertainment... good selection of buffet and good tasting food,very attentive staff good location walking distance to mall... free shuttle to the mall highly recommended we enjoyed our stay and definitely will return again when visiting Philippine
The property itself is lovely, rooms were really nice and facilities very good. The spa experience was great. The restaurant in the hotel, however, was bordering on awful, with staff sitting down on their phones and not serving customers. We had to get up from our table and go get our own menus, ask to order, and to get our bill! Everything was very slow and the food was cold when it finally arrived. If you stay here, the dining options just 5 minutes down the beach are fantastic, great service...
The property itself is lovely, rooms were really nice and facilities very good. The spa experience was great. The restaurant in the hotel, however, was bordering on awful, with staff sitting down on their phones and not serving customers. We had to get up from our table and go get our own menus, ask to order, and to get our bill! Everything was very slow and the food was cold when it finally arrived. If you stay here, the dining options just 5 minutes down the beach are fantastic, great service...
Johanna
Reviewed January 18, 2024Reviewed January 18, 2024
Gave us a surprise mango cheesecake with heart shaped towels as decor for our 24th wedding anniversary and a surprise happy new year cupcake. Housekeeping the best! All the staff very friendly and helpful. Attention to details indeed. Thank you for making our stay like home. Oh yes, the basketball by the lobby - my husband loved it 🤗
Gave us a surprise mango cheesecake with heart shaped towels as decor for our 24th wedding anniversary and a surprise happy new year cupcake. Housekeeping the best! All the staff very friendly and helpful. Attention to details indeed. Thank you for making our stay like home. Oh yes, the basketball by the lobby - my husband loved it 🤗