哈萨克斯坦提供礼宾服务的酒店

“Desk staff are friendly and willing to help however they are not careful in handling things. They took a wrong registration paper for me and I had to ask twice to change back to my own registration paper. In addition, I was quite disappointed that the airport transport driver didn't show up and I had to take a taxi to the hotel. (I waited 10 minutes so obviously he was late, the driver should be there before passenger arrival)”

“При вселении паренек на рецепшене расстроенно протянул "Ооо,у вас уже за все заплачено, да?" Учитывая, что он держал в руках распечатку брони со всеми данными, я вопрос проигнорировал. Но паренек не унимался "Оплачено, да?". Предположив, что паренек не умеет читать, я ответил "Да, оплачено". Но это бы не конец: сотрудник гостиницы вдруг шепотом и с бегающими глазками забормотал: "Знаете, у нас в номере стоит мни-бар, он не входит в стоимость. Вам надо оставить депозит, хотя бы 5 тысяч тенге". Я……

“Enjoyed the comfortable be and very good breakfast. Staff was very helpful. Two problems, indoor pool could only be used by paying spa guests and that information was not clear in the description of the hotel. Also our window was completely blocked by a building that was less than one meter away. No view or natural light.”