"Hotel El Faro is a beautiful hotel by the beach with a big swimming pool and a pool bar. The staff at the restaurant and bar were excellent and helpful. Also the cleaning staff was very nice and cooperative with cleaning hours.
Our problem was the management of the hotel. The manager would not let all members of our group to check in to the hotel as the hotel had some connection problem with Expedia. Note: the room was reserved and payed a year in advance and the confirmation had been sent to...
"Hotel El Faro is a beautiful hotel by the beach with a big swimming pool and a pool bar. The staff at the restaurant and bar were excellent and helpful. Also the cleaning staff was very nice and cooperative with cleaning hours.
Our problem was the management of the hotel. The manager would not let all members of our group to check in to the hotel as the hotel had some connection problem with Expedia. Note: the room was reserved and payed a year in advance and the confirmation had been sent to...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.
We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.
Selia
Reviewed January 12, 2024Reviewed January 12, 2024
The hotel is excellent, safe , swimming in the beach is not safe but swimming pools are in the property you can walk through the beach ,food is excellent and service beyond my expectations very professional and honestly, I forgot my phone charged and the office called me to go back and get it I was very happy. I will recommend to all my friends .
The hotel is excellent, safe , swimming in the beach is not safe but swimming pools are in the property you can walk through the beach ,food is excellent and service beyond my expectations very professional and honestly, I forgot my phone charged and the office called me to go back and get it I was very happy. I will recommend to all my friends .
Had a great time. They had great activities throughout the two days. Food was great. Bartenders and staff were awesome. Especially Marcony, the bartender made us feel like family. Thank you Oceana
Had a great time. They had great activities throughout the two days. Food was great. Bartenders and staff were awesome. Especially Marcony, the bartender made us feel like family. Thank you Oceana
Tuvimos una experiencia muy buena. Las instalaciones son bonitas y amplias, el parqueo es amplio y hay un espacio techado. En su mayoría todo estaba limpio, hay aspectos de limpieza por mejorar como las duchas y el parqueo techado, pero en general es un espacio que tiene todo lo que uno busca para descansar y relajarse.
No almorzamos en el lugar, pero los desayunos no solo son incluidos, sino que también son buenos. Los precios de bebidas y almuerzos nos son baratos, pero tampoco tan inflados,...
Tuvimos una experiencia muy buena. Las instalaciones son bonitas y amplias, el parqueo es amplio y hay un espacio techado. En su mayoría todo estaba limpio, hay aspectos de limpieza por mejorar como las duchas y el parqueo techado, pero en general es un espacio que tiene todo lo que uno busca para descansar y relajarse.
No almorzamos en el lugar, pero los desayunos no solo son incluidos, sino que también son buenos. Los precios de bebidas y almuerzos nos son baratos, pero tampoco tan inflados,...
Unbelievably incredible hotel! This place is a PALACE! The pictures shown online do not do it justice. I created an entire photo album just of photos I took in the hotel! The grounds are exquisite, the halls are filled with incredible artwork and statues. The pool is wonderful. The suite we were provided with was fit for a king! The restaurant and the bar are sensational. I only wish we could have stayed longer! I did not want to leave! This hotel provided 10 times the luxury, security, beauty,...
Unbelievably incredible hotel! This place is a PALACE! The pictures shown online do not do it justice. I created an entire photo album just of photos I took in the hotel! The grounds are exquisite, the halls are filled with incredible artwork and statues. The pool is wonderful. The suite we were provided with was fit for a king! The restaurant and the bar are sensational. I only wish we could have stayed longer! I did not want to leave! This hotel provided 10 times the luxury, security, beauty,...
Dave
Reviewed September 4, 2016Reviewed September 4, 2016
The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.
The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.
This was one of the best hotels I have every stayed in. It is absolutely beautiful and super clean. It's very small so each room has a fantastic view. The city outside the hotel isn't great but the front desk can arrange transfers for you to go to different places. They also have great activities in Guatemala that they plan. If you don't arrive for breakfast, they will call you to deliver it to your room so you don't go without. They were the most friendly staff ever and they spoke English. I...
This was one of the best hotels I have every stayed in. It is absolutely beautiful and super clean. It's very small so each room has a fantastic view. The city outside the hotel isn't great but the front desk can arrange transfers for you to go to different places. They also have great activities in Guatemala that they plan. If you don't arrive for breakfast, they will call you to deliver it to your room so you don't go without. They were the most friendly staff ever and they spoke English. I...
Wonderful hotel with lots of high end character! Check-in was very smooth and we were greeted by a very friendly staff member. He even helped us get food very late and helped us set up our taxis for next morning. very thoughtful and attention to every detail. We were very well taken care of. We’ve stayed at many hotels and this was one of the best! Super cozy and and clean with boutique vibes with very comfortable amenities. We would highly recommend this property and look forward to...
Wonderful hotel with lots of high end character! Check-in was very smooth and we were greeted by a very friendly staff member. He even helped us get food very late and helped us set up our taxis for next morning. very thoughtful and attention to every detail. We were very well taken care of. We’ve stayed at many hotels and this was one of the best! Super cozy and and clean with boutique vibes with very comfortable amenities. We would highly recommend this property and look forward to...
The staff is wonderful. Excellent service and very clean and comfortable rooms. My only complaint would be the beds seem very hard but that would be a personal preference to have a more comfortable bed.
The staff is wonderful. Excellent service and very clean and comfortable rooms. My only complaint would be the beds seem very hard but that would be a personal preference to have a more comfortable bed.
Doris
Reviewed December 29, 2023Reviewed December 29, 2023
We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not...
We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not...
STC
Reviewed January 27, 2017Reviewed January 27, 2017