“Very disappointing experience at Al Messila Resort. For a property positioned as a luxury resort, the overall experience was far below expectations.
The level of service did not reflect a five-star hotel, and the attention to guests was disappointing. When you pay premium prices, you expect professional service, proper attention to detail, and an experience that makes you want to return. Unfortunately, that was not the case during my stay.
I have stayed at many luxury hotels and resorts, and……
“As soon as you leave the elevator and enter the hallway leading to the rooms, you are immediately confronted by a very unpleasant and strong smell. This was the first indication that the overall condition of the hotel was not going to be good.
The room itself was very dirty and poorly maintained. The carpet was covered with numerous stains, and the bed sheets were also dirty, with visible stains and hair scattered on them.
There were no slippers provided in the room. There was only one towel……