Ratings based on 635 Verified Reviews

3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great value

Posted Sep 12, 2017
Easy walking distance to the waterfront, quiet Small and friendly
Comment from Hotel Management
Sep 19, 2017 by Sinisha, Hotel Management
Dear Margaret, Thank you so much for your kind review. Our key philosophy continues to focus on clean, comfortable rooms, friendly service and great location at a fair price. Thank you again, we look forward to your next stay. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very clean. Good value for your money!

Posted Sep 5, 2017
Pros: Internet
Cons: Include Breakfast!
Location: Few blocks from the Empress, where most of the tours depart.
Nice hotel, very clean. Good value for your money! Great location, walking distance to major attractions.
Comment from Hotel Management
Sep 6, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey and thank you for the great reviews. Our key value proposition is delivering a comfortable, clean room, in a great location at a fair price. It looks like we managed to do that. Thank you and see you soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Central location

Posted Aug 25, 2017
Pros: Location, price, staff
Location: Took the #7 city bus to Abkhazi Gardens, then took the return bus to see Government House and another city bus back to town all for $5 day pass.
We took the shuttle from the airport and our hotel was on the drop off/pick up route to save a taxi fare.We enjoyed the restaurant "Argyle Attic" for breakfast and dinner and loved the 25% off the food bill perk. The staff was very pleasant, coffee in the lobby was very much appreciated and we would stay there again in the future.
Comment from Hotel Management
Aug 28, 2017 by Sinisha, Hotel Management
Dear Kathy, Thank you so much for the feedback and the glowing review. So good to hear you had a good time in Victoria. We are in the process of finalizing the first phase of our renovations with final work on the hallways. We will begin Phase 2 in the Fall with the renovation of 14 rooms only on the 3rd floor. We hope to see you soon, hopefully in the "new and improved" hotel. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Families
by A verified traveler

good value

Posted Aug 24, 2017
Pros: Really enjoyed the pool!
Location: Slightly farther walk from downtown than other, more expensive motels
Visited Victoria with our grandson. This is a good family style choice
Comment from Hotel Management
Aug 28, 2017 by Sinisha , Hotel Management
Dear Guest, Thank you so much for the feedback and the great review. I am so pleased you enjoyed our little pool. Kids love it. Thank you again for your comments, we hope to see you back soon.
3 out of 5
by A verified traveler from Edmonton

Good location near The Empress.

Posted Aug 23, 2017
Great location a little bit off the beaten track but the hotel is in need of renovations. The indoor heated pool was not heated and the hotel would benefit from a hot tub. The room was hot and wasn't easy to cool down even with the windows open.
Comment from Hotel Management
Aug 28, 2017 by Sinisha, Hotel Management
Dear Jaye, Thank you for taking the time to respond to our survey. I am so pleased that, overall, you enjoyed your stay. My apologies if the pool was a bit on the colder side. It has actually not been below 26C which is on the lower end of recommended temperature for a recreational pool, we have now got the temperature back, closer to 30C. We have centrally controlled air cooling which is piped in through the vents in the room. Combined with the fan, this is usually enough to keep the room comfortable in our mild climate. We are in the process of finalizing the renovations in the hallways and will continue with other renos in the Fall. Thank you again for the feedback. Best regards, Sinisha Ivaz General Manager
2 out of 5
by A verified traveler

DONT GET A ROOM ABOVE THE BAR!

Posted Jul 20, 2017
Pros: Location
Cons: Soundproof Windows.
First, we were not notified that this hotel was doing renovations. Our hallway was getting drywalled and sanded. Lots of vacuuming and dust. Not impressed. A heads up on the website would have been good. At 2am we awoke to approximately 15 bar patrons empty out of the bar below our 2nd floor window and continue their party on the sidewalk directly below our window. After 15 min I phoned the front desk. It was another 40 minutes after that that the party finally moved on. I found out the next day this is a regular issue. Then if it happens all the time be pro-active and send your security person over at closing time to ensure your guests get what they paid for, a good nights sleep! Maybe consider upgrading the windows. I told the front desk about our stay and they waived the $20 parking charge. Seemed like standard procedure for the clerk, not too concerned. So if you plan to stay in this hotel make sure your room is not on the side with the bar below.
Comment from Hotel Management
Jul 26, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey. First of all, on behalf of the whole team, please accept our apologies for not meeting your expectations. Our renovations have been going on and off for a couple of months now and I am pleased to tell you that we are done for now. We have tried very hard to minimize any disruption to guests but the challenge with giving advance notification is that a lot of times we get very short notice by the trades. Either way, we make sure that work happens only between 10 am and 5 pm. The hallway work was a bit dusty but it was only for a brief period of time. As for the noise, you did absolutely the right thing to notify the Front Desk. I am sorry that it took so long to disperse the loud party. I will certainly follow up with my Night Manager and see why we did not react faster. Thank you again for your feedback, we hope that you will give us a chance to provide you with a better experience in our "new and improved" hotel. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey BC

In the center of everything

Posted Jul 8, 2017
Cons: The hotel was being renovated so we did not get to see the finished product.
Location: Within walking distance to the inner harbour, Parliament buildings, Miniature World, shops and many places to eat or have a drink.
The location was excellent. We could walk to mostly everything we wanted to see. It was a treat not to have to deal with a car, one-way streets, and an unfamiliar city.
Comment from Hotel Management
Jul 17, 2017 by Sinisha, Hotel Management
Dear Diana, Thank you for taking the time to respond to our survey. We are so pleased you enjoyed the hotel and our convenient location. As you mentioned, we are in the last stages of our renovation which is limited to hallways (new wallpaper and wainscoting). However, we now have 14 completely renovated rooms and they are lovely, you should try them out if you visit again. Work will start on additional 14 rooms in the Fall. Thank you again for your feedback, we hope to see you back soon. best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and friendly staff

Posted Jul 7, 2017
Pros: The location and the beds.
Location: It is very close to Royal BC Museum which we wanted to visit. It's on the border of Inner harbor and we were able to walk to most tourist attractions.
Friendly staff, convenient location, most comfortable bed I've had in a hotel. We were allowed to leave the car there till 3pm and got discount tickets to Royal BC Museum. With 25% discount, breakfast cost was very reasonable.
Comment from Hotel Management
Jul 7, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey. We are delighted you had such a good stay with us and that you enjoyed our location. And yes, the 25% discount on a great breakfast (not pre-set) is an excellent value. Finally, thank you for the comment about the bed, we recently put in a number of new beds and they are truly great, we get lots of compliments from guests. Thank you again for your feedback, we hope to see you again soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from victoria australia

Easy walk to water front and surrounds

Posted Jun 25, 2017
Enjoyed hotel comfortable bed booked a queen room and had a king size bed
Comment from Hotel Management
Jul 7, 2017 by Sinisha, Hotel Management
Dear Tez, Thank you for your feedback. We try to upgrade guests whenever possible. We are so pleased you lucked out. Come back and visit us again. Best regards, Sinisha Ivaz General Manager
5 out of 5
by A verified traveler

A great place to stay

Posted Jun 24, 2017 on Hotels
I love staying here. We love the kitchenette. The hotel is centrally located to everything. They let us check in super early.
Comment from Hotel Management
Jul 17, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you so much for taking the time to respond to our survey. We are so pleased that you enjoy staying with us. Thank you for your continued support and we hope to see you back in the near future. Best regards, Sinisha Ivaz General Manager