Ratings based on 654 Verified Reviews

3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Nov 1, 2017
I stayed at the hotel to attend a regimental dinner not far away. I found the staff to be friendly and welcoming, the room quiet and clean and the rates reasonable.
Comment from Hotel Management
Nov 6, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you so much for taking the time to respond to our survey. I am pleased we ticked off all the key categories during your stay. Thanks for the feedback and see you soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

nice clean hotel

Posted Oct 28, 2017
Pros: friendly helpful staff, good hotel amenities
Location: in the city centre so within walking distance of it all
nice clean hotel in the city centre so close to the shops and sights,
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Carol, Thank you for the great review, I am so pleased you enjoyed our services and location. We look forward to welcoming you back in the near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

A memorable stay at Quality Inn!

Posted Oct 27, 2017
Pros: Room was clean and bed was comfortable, staff are all friendly, polite and helpful.
Cons: More and wider parking spots would be very much appreciated, especially for customers who are driving bigger vehicles like pickup trucks.
Location: It is located in central Victoria downtown area, recommended points of interests are Royal BC Museum, Miniature World, Victoria Chinatown.
It was a very nice experience staying at this place. Inn is very conveniently located, a short walk can get you to any point of interests in downtown area, it is also surrounded by shops and restaurants that will suit any tastes.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Ben, So great to hear that you enjoyed your visit to our lovely city and had a great stay with us. We also appreciate the useful tips to other guests. I am sorry that the parking stalls are wider, we do have outside parking in our breezeway which can accommodate large vehicles. Something to keep in mind for your next visit. Thank you again and see you soon! Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler from Delta

Dirty bathroom

Posted Oct 27, 2017
Toilet and surrounding floor whad traces of urine.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Paul, I am sorry to hear about the cleanliness issue in the bathroom. We are consistently marked very high in cleanliness by guests so this is certainly a typical experience. It appears that one of the housekeepers did not finish the room but did mark it clean in the system. Once again, our sincere apologies, we have taken measures to ensure this never happens again. Many thanks and we hope you will give us an opportunity to provide you with a much better experience. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast, BC

Excellent location.

Posted Oct 21, 2017
Cons: Facilities could use some upgrading.
Short distance to downtown and harbour. Good value for money.
Comment from Hotel Management
Oct 31, 2017 by Sinisha, Hotel Management
Dear Friedl, Thank you so much for a lovely review. I am pleased that you enjoyed your stay with us. With regards to your comment, we will be continuing with renovations to 14 rooms plus some public areas in mid-November. We look forward to presenting an improved look for your next visit. Best regards, Sinisha Ivaz General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good hotel. Close to the Harbour.

Posted Oct 19, 2017
Pros: Quiet clean, has small pool and fitness room. 20 minute walk to the harbor.
Cons: Rooms and hallways are outdated and needs renovation.
Location: Dining shops harbor close by.
Small, good clean quiet hotel 20 minute walk to the harbor. Two restaurants on site, with 25% hotel discount on food purchase. Comfortable queen size beds. Non smoking. The 1st and 2nd floors are old and dated but the third floor is newly renovated, costs $10 per night more, worth it. There is no breakfast included. Overall this is a good value for money hotel.
Comment from Hotel Management
Oct 20, 2017 by Sinisha, Hotel Management
Dear Roger, Thank you so much for taking our survey and for the kind comments. I am very pleased you enjoyed our location, hospitality and services. We look forward to welcoming you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

So convenient for marathon weekend

Posted Oct 15, 2017
An easy walk to the race expo and the marathon start finish area, this hotel was so convenient! Nothing fancy but it was clean and comfortable, and the price was much better than most hotels in the area. We also enjoyed the little restaurant downstairs.
Comment from Hotel Management
Oct 17, 2017 by Sinisha, Hotel Management
Dear M, Thank you so much for your feedback. We are glad we contributed to your enjoyment of the marathon. I am so pleased we delivered on our key promise of delivering a clean, comfortable room in a great location and with friendly service, at a fair price. Happy travels and we hope to see you again next year. Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler

Close to our destination.

Posted Oct 13, 2017
Pros: Location
Cons: Everything was OK but nothing was good
Everything was OK. Nothing more to add.........................................................................................................................................................................................................
Comment from Hotel Management
Oct 17, 2017 by Sinisha, Hotel Management
Dear guest, Thank you so much for your feedback. Just so that you are aware, we have recently completed a major renovation of 14 rooms and we will be shortly embarking on renovating another 14 as well as improvements to the pool and lobby area. With theses changes, I am confident that we will provide you with an even better guest experience. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 29, 2017
We found it close too many things that we wanted to see it was walking distance too many things and it was comfortable
Comment from Hotel Management
Oct 4, 2017 by Sinisha, Hotel Management
Dear Deborah, Thank you so much for taking the time to respond to our survey. We are thrilled that you enjoyed our location. As locals, we are also thrilled that our area has now become a hotbed of great restaurants, pubs and entertainment venues. An we are happy to share with our guests! Safe travels and see you soon! Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Friendly

Posted Sep 22, 2017
Front desk was stellar. Helped with directions and stored our luggage. Very friendly and all staff stopped to say hello and how our time was.
Comment from Hotel Management
Sep 25, 2017 by Sinisha, Hotel Management
Dear Dorothy, Thank you for the survey and for the lovely review. Being a small property we have the luxury of being close to our guests and getting more opportunities to connect. It was a pleasure getting to know you. See you soon. Best regards, Sinisha Ivaz General Manager