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4.2
Very Good
Rating 5 - Excellent. 444 out of 994 reviews
5 - Excellent 45%
Rating 4 - Good. 357 out of 994 reviews
4 - Good 36%
Rating 3 - Okay. 121 out of 994 reviews
3 - Okay 12%
Rating 2 - Poor. 55 out of 994 reviews
2 - Poor 6%
Rating 1 - Terrible. 17 out of 994 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel
Stayed 1 night in Jun 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Disappointing experience
Stay with my partner for our anniversary in September, asked for a room with a bath, but didn’t get it. The bathroom door didn’t close at all, had to push it close with a rubbish bin. We arrived late, and no one was at the reception, so we had to wait for half an hour for somebody to notice us. Our room was on the second floor with no lift and the night receptionist didn’t offer any help with our luggage, just watched us (two tiny ladies) struggle up the stairs. There was also no WiFi password or the number to phone the reception in the room, so we had to go look for the guy again. The next day we were going to have dinner in the restaurant, but there were no tables, so they offered us a room service free of charge, however we didn’t get our bill at checkout, were told that they will email it to us, but still didn’t. So we don’t even know if we were charged a room service fee. Overall, the hotel itself is not bad, but the service is disappointing. We expected more, especially considering it was a special occasion for us.
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our executive room was large and very comfortable. Dinners in the Bothy were good value and high quality. We were sorry we had to leave after two of our scheduled four nights when Covid restrictions meant the hotel was forced to close. Management moved us to another of their hotels -The Scotsman hotel in Edinburgh centre - which was a generous gesture in the circumstances.
Stayed 4 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Friendly Helpful staff .Clean room. Overall a nice place for a short break .
Stayed 3 nights in Sep 2020