Ratings based on 359 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Westminster

Located close to Royal Alexandra Hospital

Posted Mar 27, 2017
Pros: Close to the Royal Alexandra hotel, a Tim Hortons that was opened 24 hours, so could get something when came back late from hospital.
Cons: Can't think of anything right now.
Location: Shopping mall right across the street and close to the Royal Alexandra Hotel
We were three adults in a room with two queen beds and it was a bit crowded. If kids then would not be so crowded. The staff was nice and the rooms were cleaned. On the first floor thought might be noisy but there was no noise and we all slept well. Would stay there again if had to be close to the hospital.
5 out of 5
Recommended
for Everyone
by A verified traveler from Drayton Valley, AB

Very nice hotel

Posted Mar 23, 2017
Pros: Location
Location: Handy to hospital. Dentist, doctor buildings. Shopping across the street. Telus World of Science.
Very nice hotel. Busy but quiet. Nice hot tub. Clean Kingsway mall right across the street if you kneed to go shopping. Handy to my dentist.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Mar 20, 2017
Cons: Lobby dark which made it seem dark and dingy
Location: Perfect location to go to NAIT events
Stayed for 3 nights - very clean room. Quiet location close to NAIT
Comment from Hotel Management
Mar 20, 2017 by Douglas, Hotel Management
Thank you for your response. NAIT is just around the corner so we are a perfect spot to take in some post secondary education or some of their wonderful events.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best, Best Western

Posted Mar 17, 2017
We have been staying at this hotel since 1996, just keeps getting better and better. Friendly staff, great location.
Comment from Hotel Management
Mar 17, 2017 by Douglas, Hotel Management
Thank you for your great stay and your continued patronage! 20 years of brand loyalty isn't seen too often, but it is greatly appreciated. We look forward to working with you for another 20 years.
5 out of 5
Recommended
for Everyone
by A verified traveler from lloydminster

Great hotel

Posted Mar 17, 2017
We ate upstairs at the lounge and the food was really good and huge portions for your money. I liked the comfy beds and shower. It was nice to be so close to Royal Alex Hospital for appointments.
Comment from Hotel Management
Mar 17, 2017 by Douglas, Hotel Management
Thank you for your response. The Runway 29 Lounge is a great place to have a bite to eat! The chef upstairs will always make sure you're well fed. If you ever need anything during a future trip to Edmonton our Front Desk team is always here to help.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Pros: Older hotel well maintained. The pool area is on an upper level near the rooms not a the front door.
Cons: The bed is getting near the time to be replaced.
Location: Lots of shopping across a six lane highway. Dining next door and in the shopping area.
Great shopping and dining near by. The hotel restaurant was great. Staff responded to any requests.
Comment from Hotel Management
Mar 13, 2017 by Douglas , Hotel Management
Thank you for your thorough response! It sounds like you had a great stay here and I will alert the Maintenance team that there may be a few beds that need to be looked at. I hope to see you again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver

LOCATED across street from Kingsway Mall

Posted Mar 10, 2017
Pros: location
Cons: the hotel fit my needs perfectly, you could add a Keurig coffee maker to the room
Location: The mall
comfortable beds, quiet, very helpful and friendly staff
Comment from Hotel Management
Mar 11, 2017 by Douglas, Hotel Management
Thank you for all your positive comments. Kingsway mall is some great shopping and having it just across the street is definitely a plus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
front desk guy was super helpful. we were there for a concert and he had no problem letting us know the transit options and stepped out from behind the desk to show us where we had to walk to get the train.
Comment from Hotel Management
Mar 1, 2017 by Douglas , Hotel Management
Thank you for your response. A lot of our staff here take public transportation everyday and they are experts on it. The little extras always make a world of difference in a stay and our staff is always looking to do more.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edson, Ab

Nice hotel close my medical appointments

Posted Feb 28, 2017
Quiet, comfortable room. Pool and hot tub were very enjoyable. Staff was very friendly!
Comment from Hotel Management
Mar 1, 2017 by Douglas , Hotel Management
Thank you for your response. I love the exclamation on the end about friendly staff. It shows what a positive attitude can do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Everything was great! Friendly staff, clean and comfortable room, convenient location.
Comment from Hotel Management
Mar 1, 2017 by Douglas, Hotel Management
Thank you for your response. Your review checked all the boxes for us. We hope to see you again soon.