Search Ellicott City Cottages

"Friendly staff and room was clean "

"Nice couch dirty"

"Clean room and very helpful and informative staff. The shower took a little while to get warm but fine thereafter. There is an Art museum about a block away and several restaurants too. Parking is across the street in garage but there's a designated drop off area in front of hotel to unload. Did not try their restaurant/bar but it looked nice."

"Saturday morning engineer, Friday evening restaurant server, morning housekeeping staffer and Front desk staff after 6 was horroble...the worst. I've never experienced such a service so alienating in my life. Front desk doesnt pick up the phones or ask you to hold and never come back. Restaurant server walked passed me so many times to give attention to this White family that I had to demand 2 menus, water, service, etc. I asked where could I sit and this Black older man (tall) ignored me so badly that other customers were attentive and startled. The room was tended to but there were no replacement of bath linen just old dirty used bath linen were left to reuse. I had to get dressed in the hallway because engineering took too long to come to fix the AC. Then he gets smart with me while I'm preparing to get dressed drenched in sweat and Im headed to bury my uncle. I will spread the news of the poor customer service of this hotel."

"Everything was amazing hot tub, swimming pool Internet staff clean room. Everything was beautiful. It’s one of the most amazing hotels I’ve ever stayed in ever. Highly recommended."

"Location was perfect and rooms were clean. Only problem I had was I booked two seperate rooms, we arrived about 5pm and had to wait for ONE room as two weren’t available right away. The second room wasn’t ready til about 8pm.. if check in is at 4 then rooms should be ready.. "

"The hotel was wonderful. It was very clean and the staff were extremely helpful. The airport shuttle was very convenient. I will definitely stay there again. "

"Great experience "

"this is the 2nd time we've stayed in the hotel.. the first time it was amazing! this time was somewhat so so.. 1. when i arirved abd checked in i requested extra blankets and pillow, fron desk supposedly wrote down our request.. came back around 8:30pm - no pillows and blanket.. wentdownstairs to the lobby and reuested again.. finally at 11:30 pm when im about to sleep.. big banging on the door.. with room service.. 2. first night was getting a bit warm outside.. so i lower thw thermostat.. next morning seems the temp did not nudge at all.. during the 2nd day temp outside reached 80s, the room maintained 25C but it seems the control could drop it lower but thwrmostat in the room was at 25c. I complained to the front desk before checkout the 2nd nite and gave me a $150 compensation.. the front desk was helpful and accomodating... but for this caliber of hotel i was expecting more compared to the last time we stayed.. the big difference between now and the last time last time we stayed in the room facing the school.. and this time we stayed and grabbed a last minute deals.. overall it was a decent stay.. just two different experience with the rooms... i would stay there again.. near to school, restaurant, parking is very convinient... and lastly quite clean.. "