Eureka Springs Castle Hotels

"Everything was amazing"

"The pool was not open it was too cold. The parking was excellent "

"I'd move in if I could. Very friendly staff."

"Parking in town is pay only but street parking was available to the Bedford house. Wonderful place highly recommend. "

"We had to have our room re cleaned when we got there. "

"The first thing I noticed when I walked in to the office to check-in was the off putting odor coming from the dispensary, which operates inside the main building."

"Check in was extremely easy with the staff being very nice and warm. The place was clean and great place to bring your dog. My only critique would be the bed was too soft. We recommend this place. "

"The best part of this place is the parking lot,because at least you don’t have to stay there long. The room itself is a mess: peeling wallpaper, filthy carpet, flaking lampshades, and bedspreads that look like they’ve survived a decade of bad decisions. It feels less like a hotel and more like something that should’ve been shut down years ago. Outside isn’t any better. There was a man wandering around, clearly out of it, having full conversations with the air. Whether he’s a resident or not, it doesn’t exactly scream “safe, relaxing stay.” Add in a rain-soaked, disgusting couch sitting outside the owner’s area, and the whole place just feels grimy and neglected. We were placed right next to the owners, who made sure our morning started early with plenty of noise. So much for rest. The “professionalism” is laughable. I was told to call and confirm my Expedia reservation, already odd, and when I did, the phone was answered with a casual “hello?” like I’d dialed someone’s personal cell. The one bright spot was the woman at check-in, she was kind and helpful, and frankly deserves to be running the place instead. Only redeeming quality? The beds were surprisingly comfortable. That’s about it. This place doesn’t just fall short of expectations, it limbos under them. It gives off strong scam-adjacent vibes, and while I wasn’t expecting luxury, I was expecting basic cleanliness and professionalism. That bar was not cleared. Just a bad deal. "

"The staff was extremely friendly from the moment we got there. The property is beautiful, the rooms are a bit outdated but still clean, and you can’t experience this place without the Jacuzzi hot tub in the room!"