Find Hotel with a Concierge in Excelsior Springs, MO

"room was clean and spa was wonderful. The restaurant was amazing"

"Will come back, love the service and food. "

"One major dislike was that we had to pay for parking and another was the lack of chairs in the pool area. That being said the pool was warm and enjoyable! One thing I really liked was the environment, it was fancy but not too fancy that I felt like me and my family with young children were out of place. The staff and other guests were all so kind. The elevator was a huge hit with our youngins! We don't visit KC often, but if we do we will definitely be staying here again!!"

"Hospitality was awful. Arrived when I said I was going to on an online check in, then told I was already checked in and finding a guest already in bed and their dog barking at us in defense of our key OPENING the door in fear. We then went to the desk and was given a rude response then accused us of already checking in and we were “wrong”. Assigned a new room and it was LOUD. Wasn’t compensated for stay even after the issues at 11:45pm and was told to FOLLOW the front desk lady to the room we were originally assigned to confront the unknown customer in the room. Dangerous and unprofessional, awful."