“Rooms were very basic. There was only one curtain in the window which only has two hooks one at either end and it was torn and stained. Paid for the hotel when I booked it but I received a phone call from a foreign woman in the afternoon stating that I hadn’t paid and demanding to know what time I was arriving. When I told her that I paid online she checked and apologised, but her attitude upset me. When we arrived at 5 p.m. the door was locked and we had to telephone the number left taped to……