Finger Lakes Gaming and Racetrack Tours

Updated spa was chefs kiss!

The lady who “greeted” us at the front desk was so rude. And then she was rude to the sweet elderly couple next to us when they asked for directions. Kinda put a damper on our first impression of the place. We asked for a rollaway bed for our kids and it made God awful sounds every time they moved. There were drunk people up and down the halls and next to us. We could hear the elevator ding loudly through the walls. The pool was ok but what the heck was going on with the tiny towels? The best part about it was that it was super clean and at least we are grateful for that. And grateful to be able to stay in a hotel, the employees just weren’t very nice and it was loud.

The staff honestly could not have been nicer so none of this is their fault. The hotel is pretty run down for a Hyatt. The room was worn and dirty. Scratches on the furniture. Holes in the chair. The elevator didn’t work so we had to walk 5 flights to get our car from the garage. Not easy with luggage and a stroller. We paid for the breakfast and the whole situation was so sad. It was a makeshift buffet with stale pastries and most of the trays were empty. They had a regular kitchen toaster and toast and bread for everyone eating there to use. There was one poor guy working there and he was waiting tables, seating people, cleaning, and I think even making the food. They advertise Starbucks but it definitely shut down and they opened a more disappointing coffee bar. The front desk had a pile of boxes stacked around a random corner. Apparently maid service is upon request but we were never told that so nobody made up our room the first day which took us by surprise. I’d stay somewhere else if you can.