Never again, please stay some place else!
Posted Jun 25, 2016 on Hotels
They are horrible! so was the accommodation, booked a triple room for 2 adults and one 16 year old, only gave us two old bad towels and two very old wash rugs for 3 people, the toilet kept getting stuck and could not flush. when I called them to ask for help with the toilet he did not seem very happy about it and I when I asked for clean towels on the second day he told me "NO" I had only paid for 2 adults and ! minor that we were only allowed 2 towels!! he went on to say that is the way is done every where I DON"T THINK SO! I travel all over the world and that has ever happened to me before and even if that is the way they do it there, it is disgusting! it would cost him nothing to let us use one more towel, he was very rude and sarcasting! PLEASE DO NOT STAY THERE, the location is great but it is not worth it, the place is not cleaned good and the service is non existing! this was the absolute worse part of my trip. They don't care the thousands of dollars we spend to have a nice enjoyable vacation, it is so much easier to be nice, what is wrong with them? two towels for 3 people for 2 nights? give me a break, you wash it and use it again, it does not cost you anything, plus we did not even have breakfast there we were out early both days, they saved money on that! thank God the next place is stayed in Rome was amazing, super clean three sets of towels floor mat, bath towel, hand towel and wish cloth for each of us and they were clean and nice people!!!
Comment from Hotel Management
Jul 31, 2016 by lodovico, Hotel Management
we really regret you did not enjoy your stay with us.
We do feel that we have to explain your issue.
We wellcome family with kids, and they can stay free up to 6 years old sleeping with their parents. Breakfast is also free.
Unfortunately a 16 year old is considered an adult and there is a supplement for the third person.
We have provided the extra bed without any charges, since for you it was totally normal to consider a teenager as a kid. We did serve breakfast for free but told you, you could not have all the amenities for free. It is impossible that this was something that never happened, since child policy is very similar all over the world.
I am really sorry that you had the impression that i was not happy to help you with the flush in your room. It was not my intention and again i am sorry for this.
we hope to have the chanche to wellcome you again in our beautifull delux triple room