Ford Field Tours

First off, the hotel is going through new ownership, remodel and transition. The parking lot was quite awful with potholes. No breakfast was served. The pool was closed. HOWEVER, the staff was exemplary. So friendly, helpful and apologetic for the transition woes we experienced. Brendan greeted us warmly, Marlin was so very helpful as well as the young lady. We were there for two nights. The room was comfortable even though the aluminum mini blinds were damaged. There are no room darkening shades or curtains, but it was dark enough for us. There were dirty towels hanging on the back of the bathroom door and when we went to the desk to get two more sets and reported it, Marlon was very apologetic and told us to put them outside the door: he would retrieve. We did and he did. Major renovations will be happening soon as the new ownership just took possession a week ago. Rooms and the lobby will be renovated as well as the pool. The parking lot will be resurfaced. This will be branded as a Hilton hotel. For the price, our stay was comfortable and pleasant, and we are looking forward to its revival.

Unbelievable art and architecture friendly staff excellent restaurant

We stayed here this past weekend. The room itself was big & spacious. The front desk attendant however was pretty rude when we arrived. We are from out of town so tried to call & see if we could check in early but just got left on hold. Upon arrival (we were about 30-45 minutes early) we asked if their was any early check in and she said check in was at 4 accross the board without even checking if any rooms were ready… we then asked if we could store our bags at least and she said do we look like we do bag storage which is a pretty rude way of communicating that wasn’t an option. We returned later after getting some food and there was a new desk attendant who was much kinder a young gentleman and he had a much better attitude & responses. The room itself was a lot bigger than expected & very spacious. The location is pretty central so within walking distance to a lot of sites/ food etc. the building does have a lot of interesting characters that hangout out front (homeless etc) but they didn’t bother us we just went on our way. I would stay here again for the price point/ convenience but if you’re looking for the 5 star hotel service/ experience this is not it. It feels more like a airbnb or rented apartment.