Sterling Heights Vacations from $441

The continuing issue that was present also under the prior ownership is that certain of the staff the handles the front desk is seriously under trained.

The facility is very nice but my family and I had a huge inconvenience during our visit. Our stay was definitely short and I wish it would have been longer until there was a power outage. The power failure shut down the in-room phone systems, we were left entirely isolated in a dark room on the 6th floor with no way to contact the front desk for updates or safety reassurance. We were forced to navigate a pitch-black bathroom and take a shower completely in the dark. Our plans to use the pool that morning were ruined and we ended up checking out before the checkout time. We never received an apology, or an FYI or an update to let us know what was happening and when it was going to be fixed. I suggest that the hotel works on a better plan/protocol in case this happens again. This can definitely be life threatening for someone who needs to plug a medical device.