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Pool
Indoor Pool
Waterslide
1 bedroom, minibar, in-room safe, desk

Guest reviews

4.6 out of 5 Wonderful
431 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air Conditioning
Business Services
Laundry
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

Explore the area

Popular LocationGatlinburg Convention Center1 min walk
Popular LocationSmoky Mountain Brewery11 min walk
Popular LocationTraffic Light #1014 min walk
AirportKnoxville, TN (TYS-McGhee Tyson)70 min drive

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  • Room, 1 King Bed, Non Smoking (LEISURE)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking (LEISURE)
  • Room, 2 Queen Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking
  • Suite, 2 Queen Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 6
    • 2 Queen Beds
    More detailsSuite, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing)

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking (Hearing)
  • Deluxe Suite, 1 King Bed, Accessible, Bathtub

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Suite, 1 King Bed, Accessible, Bathtub
  • Standard Room

    Room amenities

    • Sleeps 2
    • 1 King Bed OR 2 Queen Beds
    More detailsStandard Room
  • Room, 1 King Bed, Accessible, Bathtub (MOBILITY)

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Bathtub (MOBILITY)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)
  • Room, 2 Queen Beds, Accessible, Non Smoking (HEARING)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking (HEARING)
  • Suite, 1 King Bed, Accessible, Non Smoking (HEARING)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Non Smoking (HEARING)

About this area

Gatlinburg

Located in Gatlinburg, Holiday Inn Express Gatlinburg Downtown is in a shopping district and near theme parks. Ober Gatlinburg Ski Area & Amusement Park and Ober Gatlinburg Ski Resort and Amusement Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Gatlinburg SkyLift Park and Ripley's Aquarium of the Smokies. Gatlinburg Space Needle and Island at Pigeon Forge are not to be missed.
Visit our Gatlinburg travel guide
View in a map
Popular Location

What's nearby

  • Gatlinburg Convention Center - 1 min walk
  • Gatlinburg Space Needle - 6 min walk
  • Ole Smoky Moonshine Distillery - 7 min walk
  • Smoky Mountain Brewery - 11 min walk
  • Traffic Light #10 - 14 min walk

Getting around

  • AirportMcGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • Bones BBQ Joint — 3 min walk
  • The Melting Pot a fondue restaurant — 9 min walk
  • Cherokee Grill — 11 min walk
  • Calhoun's — 11 min walk
  • Crockett's Breakfast Camp — 12 min walk

About this property

Holiday Inn Express Gatlinburg Downtown

Hotel with free parking, walk to Gatlinburg Convention Center
Along with a business center, this smoke-free hotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite. All 113 rooms provide conveniences like sitting areas and microwaves, plus free WiFi and flat-screen TVs with cable channels. Minibars, coffee makers, and free local calls are among the other amenities available to guests.
Holiday Inn Express Gatlinburg Downtown offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - February 2016
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown Gatlinburg
Holiday Inn Express Hotel
Holiday Inn Express
Express Gatlinburg Downtown
Express Gatlinburg Gatlinburg
Holiday Inn Express Gatlinburg Downtown Hotel
Holiday Inn Express Gatlinburg Downtown Gatlinburg
Holiday Inn Express Gatlinburg Downtown Hotel Gatlinburg

Frequently asked questions

Can I cancel my reservation for free at Holiday Inn Express Gatlinburg Downtown and receive a full refund?
Yes, Holiday Inn Express Gatlinburg Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Express Gatlinburg Downtown cancellation policy on our site for more details about any exclusions or requirements.
Is Holiday Inn Express Gatlinburg Downtown pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn Express Gatlinburg Downtown?
Self parking is free at this property.
What time is check-in at Holiday Inn Express Gatlinburg Downtown?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at Holiday Inn Express Gatlinburg Downtown?
Check-out is at 11 AM.
Where is Holiday Inn Express Gatlinburg Downtown located?
Situated in a shopping district, this hotel is within a 10-minute walk of Gatlinburg Convention Center, Gatlinburg SkyLift Park, and Gatlinburg Space Needle. Ole Smoky Moonshine Distillery and Ripley's Believe It Or Not Museum are also within 10 minutes.
4.6
Wonderful
5 - Excellent
306
4 - Good
91
3 - Okay
17
2 - Poor
7
1 - Terrible
10

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Overall-very nice stay. Clean and pleasant. A little mixup with the breakfast being included in our stay since booked online, but staff was quick to accommodate.
Stayed 1 night in Oct 2020

4/5 Good

Traveled with family and small children
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
You don't realize exactly how dirty a hotel floor is until you take your 18 month old with you that is all over the place. His feet were black from walking on the floor. The floor could definitely use a good cleaning. Overall our experience was great and everything else in the room was clean. Hotel staff was super friendly and they provided a great free breakfast.
Stayed 4 nights in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Hotel easy to find with good onsite parking. Friendly and helpful staff. Quick checkin. Room was clean and bed/pillows were comfortable. A two to three minute walk to the main strip of Gatlinburg. Perfect location. Would stay here again.
Stayed 2 nights in Oct 2020

4/5 Good

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great location, clean hotel room and awesome pool for the kids. Negative would be having a view of a building wall, thin walls between rooms and horrible quality towels.
Stayed 3 nights in Oct 2020

5/5 Excellent

Traveled with partner, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was excellent! Service was great even during this pandemic!
Stayed 2 nights in Sep 2020

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