Riverchase Lodge

Photo gallery for Riverchase Lodge

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Flat-screen TV
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Riverchase Lodge

Riverchase Lodge

2.5 star property

Guests rated this property 2.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
  • Hot Tub

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
Map
3709 Parkway, Pigeon Forge, TN, 37863

Explore the area

  • Popular LocationDolly Parton's Stampede Dinner Attraction5 min walk
  • Popular LocationPatriot Park15 min walk
  • Popular LocationDollywood16 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)56 min drive

Choose dates to view prices

About this area

Pigeon Forge

Riverchase Lodge is located in Pigeon Forge. The area's natural beauty can be seen at Great Smoky Mountains National Park and Great Smoky Mountains National Park Headquarters, while Island at Pigeon Forge and Dollywood are popular area attractions. Titanic Museum and Ripley's Aquarium of the Smokies are not to be missed.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 5 min walk
  • Patriot Park - 15 min walk
  • LeConte Center At Pigeon Forge - 4 min drive
  • Smoky Mountain Ziplines - 7 min drive
  • Dollywood - 16 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 56 min drive

Restaurants

  • Cielito Lindo Mexican Grill - 10 min walk
  • Cracker Barrel - 10 min walk
  • Lil Black Bear Cafe - 11 min walk
  • Huck Finn's Catfish - 15 min walk
  • Log Cabin Pancake House - 19 min walk

About this property

Riverchase Lodge

Hotel with free parking, near Dolly Parton's Stampede Dinner Attraction
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a spa tub. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and ATM/banking services.
Riverchase Lodge offers 112 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a spa tub are on site.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Indoor pool
  • Outdoor pool
  • Spa tub

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • ATM/banking services
  • No elevators

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV

More

  • Iron/ironing board
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • City/local tax: USD 2.5

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Frequently asked questions

Overall score and ratings

2.9
Rating 5 - Excellent. 92 out of 663 reviews
5 - Excellent 14%
Rating 4 - Good. 163 out of 663 reviews
4 - Good 25%
Rating 3 - Okay. 146 out of 663 reviews
3 - Okay 22%
Rating 2 - Poor. 120 out of 663 reviews
2 - Poor 18%
Rating 1 - Terrible. 142 out of 663 reviews
1 - Terrible 21%

2.9/5

Cleanliness

3.4/5

Staff & service

2.8/5

Amenities

2.7/5

Property conditions & facilities

2.9/5

Eco-friendliness

2/5 Poor

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
First off, I know I posted unpleasing. However, I wanted to also say the reason was because they had a water leak and had to shut down the entire motel, which they could not prevent. We had to cut our trip short and had to scramble to get another room elsewhere. This will not effect me staying here in the future. The staff was supper friendly as normal and we will be staying here again. The inside pool and slide is always a favorite for my family.
Stayed 4 nights in Aug 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, door knob falling off bathroom door. 4 pillows for 2 beds 4 people and staff rude! 2 towels when asked for more was told no! 2 adults 2 kids 2 towels! Checked out early moved and they charged 109$ more. To my card sheets dirty pool dirty. Cabinets miss matched hole in wall mold on ceiling in bathroom. Do not stay here!! Pictures do not match the rooms. No parking. Now out 2 nights and extra $109 for canceling room. Manager when asked about pillows and towels said don’t have them and if you don’t like it you can check out. Said they don’t have to have good pillows and the 4 is plenty for 4 people. Explain they are flat and need more she said well we don’t have any so you can just check out or use what you got. Again we checked out.
Stayed 3 nights in Aug 2022

4/5 Good

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Inside pool needs work
Stayed 1 night in Jul 2022

1/5 Terrible

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t stay! We tried 3 rooms and all had an earthy mildew smell. I am not one who complains much at all. But this wasn’t just a mild odor it was breath taking in each room it was in the air conditioners. The room we checked on the third floor smelled a bit better but the blankets and sheets were filthy. The beds were stained and hair everywhere. I wanted this place to work so bad because the location is great but I couldn’t stay here. The lady at the front wasn’t phased at all about the things I was saying she was nice but you could tell she has heard all these complaints before. Oh and the trash cans outside were completely overflowing.
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with family and small children
Pool was great . Staff was very friendly
Stayed 3 nights in Jul 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very underkept rooms are gross.
Stayed 1 night in Jul 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For children, the pools were perfect.
Stayed 1 night in May 2022

3/5 Okay

Traveled with family
Liked: Staff & service, room comfort
Room was great
Stayed 2 nights in May 2022

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Checked in to find the room assigned was not cleaned and used coffee filters left on the table. Second room they gave us beds were not made and bathroom toilet did not work. Did give me a run around about getting a refund.
Stayed 3 nights in May 2022

3/5 Okay

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We booked this hotel for the indoor pool and water slide since this was a birthday trip for my daughter. However, if it hadn't been for that, I would've turned around and walked out. The comforters were stained, there was molding and peeling paint in the bathroom. Overall, the entire property was very rundown.
Stayed 2 nights in Apr 2022