Upon check in, two men working the desk. Told we had a dog, had me sign a waiver for damages and $20 fee. Walked the dog through the lobby past them. An hour later -knocking at the door. Front desk woman loudly claiming we never told them about the dog-wanted $50 and insinuating we lied about the dog. Went back down to desk, tried to talk to her and told her older man brought a blanket to our door 30 mins earlier and saw dog then as hubs was holding him by the leash (golden retriever, extremely well behaved). Called man (owner or his son as both checked us in) and wanted to know what to charge us. Asked for copy of paper I was made to sign upon check in where it states $20 charge with my initials and signature from 1 hour ago- “everyone signs that, why were you put in a room we don’t allow dogs in!” She was argumentative and escalating where it wasn’t necessary. Train your staff better, it’s not up to your guests to know your policies and procedures and maybe don’t assume they are lying. Room was definitely in need of an update and we could deal with that but it was dirty, hair in the bath tub, rust stains in bathroom floor where water may have leaked, stains in the rugs and chairs. We were just passing through and wished we would have chosen one of the five other hotels in the immediate area. Won’t stay here again.
