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Turtle Beach Resort

4.0 star property
Upscale hotel near Putt Putt Golf Mermaid Beach

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Turtle Beach Resort

Property amenity
Water park
2 Bedroom Superior Apartment | In-room safe, individually decorated, individually furnished
Lunch served, local cuisine
Reception
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Breakfast availableBreakfast availableBreakfast available
  • Hot TubHot TubHot Tub
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
The price is $236
$259 total
includes taxes & fees
Jun 10 - Jun 11

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Popular LocationPacific Fair Shopping Centre2 min drive
  • Popular LocationThe Star Gold Coast3 min drive
  • Popular LocationThe Oasis3 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)30 min drive
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Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | In-room safe, individually decorated, individually furnished

2 Bedroom Superior Apartment

8.9/10 Excellent

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.7/10 Good

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | In-room dining

2 Bedroom Apartment

9.2/10 Wonderful

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

10/10 Exceptional

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

9.2/10 Wonderful

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | In-room safe, individually decorated, individually furnished

1 Bedroom Apartment

8.4/10 Very Good

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Room, Accessible | Terrace/patio
Paradise Resort Gold Coast
Pool
Hot Tub
Kids pool
Waterslide
7.8 out of 10, Good, (1001)
The price is $125
$137 total
includes taxes & fees
Jun 9 - Jun 10
Paradise Resort Gold Coast

About the neighborhood

Gold Coast

Turtle Beach Resort is located in Mermaid Beach, a neighborhood in Gold Coast, and is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Putt Putt Golf Mermaid Beach and The Star Gold Coast are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Gold Coast travel guideOpens in a new window

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • Cavill Avenue - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • Etsu Izakaya - 7 min walk
  • The Milkman’s Daughter - 5 min walk
  • Mermaid Beach Bowls Club - 4 min walk
  • The Glenelg Public House - 9 min walk
  • Baskin-Robbins - 5 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle, and a grocery/convenience store. For some rest and relaxation, visit the sauna or the steam room. The on-site local cuisine café, Fresh and Tasty, serves lunch. In addition to a terrace and mini golf, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), barbecue grills, and a front-desk safe
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware, and childcare services
  • Shower/tub combinations and hair dryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas, and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from May 7 2024 to June 10 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. One of the pools will be unavailable from May 7 2024 to June 10 2024 (dates subject to change).

How much does it cost to stay at Turtle Beach Resort?

As of Jun 7, 2024, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Jun 10, 2024 start from $235.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Check-out is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM–9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre, and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 1002 reviews" "
Rating 8 - Good. 374 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Worst nights sleep here- bedding was horrible. Very dated ‘resort’- Car park underground a nightmare. Reasonable location In house food expensive for what it was. After first meal we went and found some great restraunts. Staff were great though, and that’s probably the only redeeming feature this place had. Wouldn’t stay here again or advise friends to
Stayed 5 nights in May 2024

8/10 Good

Nicole

Stayed 7 nights in Apr 2024

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing for families our boys loved the water slides and pools. Cafe was really nice so were the staff. Room was clean but needed some work unsafe power points, carpets were stained and some curtains. Definitely would recommend and stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sons very expensive headphones $600 were stolen from the pool area and never recovered. That was disappointing. I’m sure there was cameras in the pool area and the staff advised they could not look at the footage but had to wait for the police to look at footage we never heard any thing.
Stayed 5 nights in Jan 2024

10/10 Excellent

Paul Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of night works going on during the stay. Out of the properties control
Stayed 7 nights in Jan 2024

8/10 Good

Geoffrey Ian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Fantastic for the kids, rooms are getting outdated and could do with a Reno however overall fantastic stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing is maybe a little more signage, easy to get lost around the place
Stayed 2 nights in Feb 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun at Turtle Beach Resort
Great family orientated resort. Lots for the kids to do with 3 family pools and splash zone, kids club with threesessions breakfast session, lunch session and evening session (4-12). Cinema as well parents can relax by the family pools or in the adults only pool. 15 hole Mini golf for everyone to enjoy and tennis court. On site restaurant that is between the splash zone and family pool.
Stayed 8 nights in Feb 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness
Reasonably quiet and close to shopping
Stayed 5 nights in Feb 2024

8/10 Good

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great beach in the area.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Beach Resort
An amazing family friendly hotel/resort. There is always something to do to keep everyone entertained. Great location. The cafe was really good too, yummy food and reasonable prices. All the staff were so friendly and helpful. We loved Turtle Beach Resort.
Stayed 5 nights in Jan 2024

8/10 Good

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the resort and everything that there was to do there. Things I wasn’t a fan of was limited toilet paper in room and having to pay for more, having to pay to play golf on site, I would assume with the cost of accomodation, this would be included. Also with closing the mini golf at 5pm due to noise but then having pools open to 9pm doesn’t make much sense. Staff were lovely and helpful. Air conditioner in room was good however one bedroom only had a fan so was to hot in there and air con wasn’t reaching.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kathrynna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good we liked our two bedroom apartment prob needs a little more updating with some replacement bits
Stayed 5 nights in Jan 2024

10/10 Excellent

Don

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for families with young children. Well located with great services and facilities. WIFI connection isn't great.
Stayed 6 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for kids. Plenty of activities to keep them entertained.

6/10 Okay

Diane

Traveled with family
Disliked: Property conditions & facilities
Disappointed
We have stayed at Turtle Beach Resort several times over the years and have been very happy but unfortunately the standards have seemed to have gone down and we will probably not go to Turtle Beach Resort again. Just to name a couple of things walking to the deck to get some food of a evening many of the lights were out on the paths which I found dangerous. The Adult pool which we have used over the years and had been policed to keep children out did not happen this year every day there were families of kids in the pool and spa did not worry about the signs saying adults only. When we arrived had to stand in line and wait to be given our keys only one person on the counter except there were two other persons talking only a couple of feet away. We have an autistic grandson and over the years he has gone to the kids club with his older brother to help supervise to give my daughter a break for a couple of hours but this time because his older brother is now 13 he was not allowed to enter the kids club to help with his brother plus they did not wish to take our autistic grandson very disappointing. As I mentioned standards have gone down used to live going to Turtle Beach Resort but this was our last time.
Stayed 6 nights in Dec 2023

6/10 Okay

deborah

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The outdoor facilities for adult and children are fantastic. We would return to the resort just for the children's pool and kid's club activities. However, the room was not very clean, light bulbs were required and the washing machine with the hotel linen being washed, broke during our 48 hour stay. When we asked for a clean set of sheets, reception refused to deliver any without a charge although sent facilities to fix the machine. We had to wait for the staff to look at the problem and then replace the machine with the wet linen still left for us to wash and dry. The facilities staff were apologetic however this could have been easily fixed with a clean set of sheets and spending the time to fix the machine or replace it the next day when we had checked out.
Stayed 2 nights in Dec 2023

10/10 Excellent

Benjamin

Stayed 5 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Dean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, had everything u need so no need for kids and dining
Stayed 3 nights in Dec 2023

6/10 Okay

Sally

Traveled with family and small children, Traveled with family
The facilities are great for kids but the condition of the room was average. The kids beds were broken, as were the ironing board and washing machine. The oven did not work. The cleaner came in at the start of the second week which was lovely- except they left all the dirty linen at the front door for 4 days despite multiple requests for it to be moved.
Stayed 11 nights in Dec 2023

8/10 Good

Glynnis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. My son and his family had booked there so I did too and it was perfect for young children. The pools are awesome and having a cafe in the middle of them was super good. Only downside for me was being on the 3rd floor with no lifts, it made getting luggage up and down very difficult
Stayed 6 nights in Nov 2023