4/5 Good
Hilary
15 Aug 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property....but...
+.. Location, beautifully kept historic villa, superb lush green gardens, exceptionally clean and very tastefully decorated rooms and lovely pool.Very helpful staff with organising rental bikes.Staff are very willing and do their personal best to accommodate guests wishes.
-... Although the friendly and hard- working restaurant staff were running the soles off their shoes, dinner and breakfast service was unacceptably slow. For dinner service , there was just one poor lady taking the orders and one young guy ,who had been already working very very hard all day. Guests were complaining about having to wait for water, drinks, food and ripples of descent went through the gentry. This was the case at breakfast too.This grossly under- staffing was apparent everywhere, from check-in ( rooms not ready and waited for 1 hour , drinks were offered to other waiting guests too) no towels at the pool, not enough sunbeds for all guests and painfully slow restaurant service.
A MUST for this hotel is to put tea/ coffee making facilities in the room as having to wait so so so long to get a morning coffee at breakfast is ridiculous. Also scheduling more staff for busy periods is absolutely necessary as what could be termed as the fantastic ‘hardware’ is let down by the weary ‘software’ The owners/ management should address these issues to support and train the staff they have and give them a significant pay raise for having to take the brunt from ‘h’angry’ clients.Step up management.
Stayed 2 nights in Aug 2020