Hancock Castle Hotels

"My partner and I just moved back to MA so we are local to the area. We have stayed there just to have an evening of respite together and solo and send our family there during holidaze! Very friendly staff, comfortable rooms, prime location, and breezy breakfast options."

"enjoy your vacation"

"I reserved a queen size room, bright with a lot of room, couch and table, writing desk , real pretty! When we opened the door there was a bed two very small chairs no place to put a suitcase no floor space ! One little window no ac, the room was on the 3th floor ! Bathroom was very small. I realize it is a very old in and did not expect everything to be perfect, but this was far from it ! It was a room for a maid or a distant relative you want to get rid of ! Unfortunately we had a family emergency and couldn’t stay, that’s when the staff stepped up and was very nice and courteous and gave us a refund. If we had stayed it would not have been in that room, I was very disappointed had looked forward to the stay there for a long time , but we couldn’t not have gotten a new room every room was booked !"

"Everything was great, clean, the staff was very helpful and courteous. We enjoyed our stay !"

"Lovely “old” hotel, used to be a men’s clothing store, but it has been remodelled into an exceptional place to stay in downtown Pittsfield. Our room was huge, clean, comfy beds, nice sitting area, desk area, coffee/tea area, and shelves of books! The bathroom was huge, clean, and well-supplied. There was a mini bar but we didn’t use it. Private parking in rear with direct access to hotel lobby. Staff was helpful, friendly, and professional. Great place to stay!"

"I loved my stay at the resort! The view was beautiful, my room was clean, and the staff were nice. I had trouble with my door, and they sent someone quickly to fix it."

"Breakfast was ok. It was difficult to adjust room temp. Very inconvenient to take luggage to second floor for seniors. There should be a lif."

"The property was clean and the staff was polite, but I was disappointed that I was placed in an accessible room even though I did not request one. I asked if another room was available and was told the hotel was fully booked. While I understand availability issues happen, the room layout was not comfortable for my stay and did not match my expectations when booking. Other than that, the property itself was decent and well maintained."

"Very nice understated hotel. Great staff. Nice restaurant. Walkable to coffe house and restaurants and campus. Wonderful for college community. Kudos to management staff. Really really nice. "