新加坡虎豹别墅附近酒店

"check-in extremely slow, no idea what takes them so long. It's slower than opening a bank account on the 1st night I called several times for a kettle then half an hour later they gave me one that didn't work can't believe it's a five star hotel in Singapore"

"The location of the hotel is convenient, with easy access to Vivo City, which was a plus. Unfortunately, our stay was marred by several issues. On the second night, water leakage occurred near the window, creating puddles that soaked into our luggage and clothes. We asked the housekeeper to mop the floor, but the damage was already done. On the morning of our checkout (the 5th day), the puddles appeared again. We reported this to the hotel reception, but no remediation or compensation was offered. In addition, the reading light in our room did not work. When I called the operator, instead of arranging for repair the next day, I was told to report it the next morning. Overall, while the location is excellent, the room conditions and service did not meet expectations. Water leakage damaging personal belongings and the lack of proper maintenance or customer care are serious concerns. I hope the hotel management takes these issues seriously and improves both their facilities and their service standards."

"Restaurants and supermarket nearby. Pillows are too big that not very comfortable, breakfast buffet choices are limited and taste are not very suitable for us sadly. "

"Clean and tidy. Friendly staff. "

"The service is quite good. And the staff are very helpful. I lost a card and they timely response and email for me for management!"