Hertford Residences

"Everything was exceptional. Staff was excellent."

"Excellent breakfast and the food from room service was amazing. Location and cleanliness also fabulous"

"Good customer service from staff"

"We had to wait for our room to be ready, & the bathroom floor had NOT been mopped plus the booking was not the room I had paid for in ADVANCE. "

"The rooms are VERY small for two people, but very clean, neat, and safe. The location was perfect - close to Earl’s Court Tube stop with good local restaurants close by. The WiFi didn’t work well in our room, which was frustrating as we didn’t have International calling and had to rely on WiFi for research and communications. "

"Clean room but there is nothing, no refrigerator or coffee machine. "

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."

"I stayed 2 nights as an Expedia VIP member having booked a 'superior' single room that was advertised as 169 sf vs the standard single room at 129 sf, if i recall correctly. A smarmy concierge checked me in since the receptionists were busy. He assigned me what surely must have been the smallest and worst room in the hotel (#438), located on the top floor and tucked off to the side on a short hall. Dreary and disappointing, it might have been otherwise tolerable had the mattress not curled up and rolled me into a ball in the middle. I hardly slept. In the morning I needed coffee. I opened the capsule coffee maker to discover a white layer of dust. Yuck. After complaining, the woman at the reception desk kindly upgraded me for the second night to a fresher double room on the 1st floor, which was clean and comfortable (even though the bed was a bit hard for my taste). Sadly, the historic allure of the hotel photos on Expedia is not to be seen by the layperson staying in steerage on the 4th floor. Don't book less than a double room here and ask for the ground or first floor if you want to enjoy your vacation."

"A lovely clean environment. Staff helpful . A wonderful breakfast. "