Holbox Letters Tours

Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk staff - professional, polite, helpfull to a solo older lady traveler. Johnny was most kind. I'd return.

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.